Tuesday, September 19th, 2023 6:10 AM

I cancelled my service on September 9th and I am still receiving a bill for the following month

I cancelled my service on September 9th.  Received an email on the 10th stating they have received my cancellation request... However the service remains active and I am continuing to be billed.  

Official Employee


601 Messages

3 days ago

@user_7b257a Good morning! We appreciate you reaching out to our Community Forums Team for assistance with your billing. I'm happy to take a closer look into your account and billing. Depending on your billing cycle, it can take 1-2 billing cycles to get everything closed out. To get started, can you please send a Direct Message with your name, and service address? 


Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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