Walker2916's profile

New Poster

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1 Message

Thu, Sep 10, 2020 6:00 PM

How do I get a paper bill in the mail?

Paper bill on a paperless account.

 

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Again

Expert

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25.8K Messages

9 m ago


@Walker2916 wrote:

Paper bill on a paperless account.

 


Is there any reason why you can't download the PDF from My Accout and then print it?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Visitor

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5 Messages

I don’t have a printer that works

Official Employee

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208 Messages

Sadly, we would be unable to generate past bills and resend them via postal mail. You can access previous statements electronically via our awesome My Account app. However, we can look into why you are not receiving the paper bill and get that fixed for you, so you can start receiving them. Please initiate a chat and include your full name and service address. Thanks! 

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

1 m ago

I was changed to paperless billing without consenting.  I'm having problems paying on time because I've been used to getting a bill in the mail.  Please change my account back to sending me a bill.    Also how do I get to speak to a real person?  I am frustrated.  It's not because I can't pay my bill when it is due.  I did not see an email saying my bill was coming up!  Please make my life easier and help me with my Comcast account.  There is no reason I should be having to pay late fees when I don't see a bill and have the opportunity to pay on time.

Thank you.

(edited)

Official Employee

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326 Messages

Hello, how are you? I hope overall your day has been a good one! Just a heads up I removed your personal information from the public post for privacy. I'm sorry about the billing settings issue. Not too long ago we let customers know this setting for Eco Bill would automatically change and communicated steps on how to change it. I apologize this caused an inconvenience. When you have a moment send a private message with your address so I can assist you further.  Click on the little chat message bubble icon in the upper right and send a private chat to "Xfinity Support," so we can review billing settings. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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5 Messages

1 m ago

I don’t do paperless

Visitor

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5 Messages

1 m ago

Your company reputation does not allow me to go paperless

Visitor

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5 Messages

1 m ago

I was told by your representative  that I would get a paper bill why has it not arrived

Official Employee

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208 Messages

 We would be happy to look into this further. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Again

Expert

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25.8K Messages

@ComcastAirelle 

Could you please give a detailed outline of how customers can access where to turn paper billing back on under My Account since this is a frequent question?  This is not private information, but information that can be shared with everyone.

Thanks!  😉

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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