1 Message
How do I file a complaint about a guarantee that I could pay the remaining balance on the 30th but my services were disconnected the 23rd.
I have spent 5 hours on the phone basically being told that after I was given a guarantee on Friday that I could make the payment on the remaining balance September 30th that there is nothing that can be done unless I pay it today. Had it been relayed to me on Friday that there was nothing that could be done I would have made arrangements for something else and paid the full balance. I have been an Xfinity customer for 5 years now and also have my mobile services with you all and never have I encountered such disregard by supposed supervisors and a manager after someone one your end [Edited: Language] up.
XfinityJanelle
Official Employee
•
1.3K Messages
2 months ago
Hey @user_q4r1hq Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the payment arrangement. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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