soulnurse's profile

New Poster


1 Message

Thu, Dec 10, 2020 7:00 AM

Excessive billing

Ive been trying to get ahold of a live person to help my elderly parents. Their bill has increased by more than 100.00 and they are on a fixed budget. I am researching other TV/internet companies in the area, but first wanted to see if Comcast could help with changing their plan or applying a discount. 



Official Employee


6.7K Messages

6 m ago

Hi soulnurse. We appreciate you visiting and posting on our Forums. I can assist with reviewing your parents account and lower cost options available. You will have to be authorized to their account in order to securely assist. Please reach out to me via private message and include your full name, the primary account holder name, and service address so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 

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