ETF For Non-Serviceable Area
I moved to a non-serviceable area and just spent an hour on the phone with a customer service rep and a supervisor. Neither would help. Why am I being charged an ETF fee when I had to move to an area that you don't service. When I disconnected my services I spoke with two reps and both said I would not pay an ETF because Xfinity does not service the area nor do they have plans to service the area. Then on the phone with the supervisor, I asked for a copy of my contract that I signed and I was told I had to go to a store to get one. Why do I have to go to a store, you have my information why can't one be emailed to me? It is pretty sad that you go after people that have to move to a non-serviceable area.