Regular Visitor
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4 Messages
Duplicate
I attempted to change my services back in March for TV and internet and comcast for some reason opened an entirely new account for me on top of my other one. Both for the same address and I only have one TV. They have been charging me duplicate invoices ever since then even though I had spoken to them through their chat services many times I had called and canceled while they were on the line twice and this issue is still not being addressed and I'm still getting charged for two Services when I only have one. For some reason even though this should be a simple no brainer no one and I mean absolutely no one has been able to help me thus far and they keep making me go through hoops and call and do all these things and I don't have this time or patience anymore.
XfinityJeff
Official Employee
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931 Messages
12 hours ago
Good morning @nhmichelle, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are being billed for two accounts at the same address, I know that must be frustrating, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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