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Saturday, May 23rd, 2026 8:01 PM

Comcast/Xfinity scammers

Xfinity/Comcast customer service reps and managers will Not allow customers who are paying for additional services like "regional sport TV fees ....+25.50" as stated on my bill. According to the message on the NFL channels which are a part of the regional sports tv package no longer have a contract with Comcast Xfinity meaning no NFL Red Zone and no NFL Network. As a customer who only added that package because of the football programs being told I can NOT cancel the services because it's not an additional charge is mind blowing. However I had cable channels that I added as additional packages from my original purchased package before adding the sports package a few years later. Now my bill shows my original package of basic cable and phone and the additional packages like +$91.99 for the Supreme Plus channels. +$46.35 broadcast TV fees. "Sports tv fees +25.50. I've spoken with three reps and one manager all whom have told me that that the sports package is not a separate package and that I can't cancel that package. I was informed I should continue to pay for a package in which not at my own will can't make usage of all the channels because Comcast lost their contract with the network. As a customer I should be able to cancel what I want when I'm paying for it. So if something is not beneficial I should NOT be forced into paying for what I do want. Then my intelligence being insulted by under trained and non knowledgeable reps and managers. Please inform me the customer how when I called to add the additional services over the years I was informed with each package it was an add on and the price to now all of sudden it's not...yet my bill reflects additional charges for upgrading my cable services, adding on additional networks, like sports like Starz. I'm considered a platinum member yet it seems as though I'm being scammed and robbed after years and I mean years of being with Comcast then Xfinity. I'm ready to cancel the services for a customer paying  $430.00 for residential cable I should be able to cancel what I want. 

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2.2K Messages

16 hours ago

user_e65s04 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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