checking my account

henripeker Thank you for posting on our Community Forum so we can answer all your questions about your service. We're a team of experts and we will stick with you here until we find the best resolution. 

Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and help.