Visitor
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3 Messages
charged $109.00 twice
hello
i am contacting the customer service since i am in india and i had autopay applied to my account so i didnt notice but i was charged $109. on april and may twice when i didnt check thinking i am paying for my internet.
i was charged $10. all throughout
help
XfinityRichard
Official Employee
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3.2K Messages
4 hours ago
Hi there, @user_y7odl9 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look into your billing concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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bnaqvi
Visitor
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3 Messages
3 hours ago
I did DM you but I haven’t got any response. I am in India and I’m panicking since 109$ is a lot of money for me
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