1 Message

Thu, Jun 23, 2022 11:51 PM

Channel missing

I chatted with an agent, and offered me a better rate and my internet would increase to 600mbps and same channels. When we completed the transaction we notice we are missing a channel 622. I called and the agent on the phone was not helpful and said you will pay more for the channel. When i have screen shot of the agent confirming the channel would remain the same. 

Official Employee


231 Messages


Hello, @user_875e4f, thank you so much for bringing this to our attention! This is never the experience we want you to have with us. It would be our pleasure to take a look and see what happened and how we can fix this for you. To begin, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message


Please let me know if you have any questions or run into any problems. 

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