Visitor
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1 Message
Billing
I did a new package from Xfinity on April of 2026, which would include a free mobile line for one year plus internet. Xfinity employee told me that had to be a new line, but I rejected because I wanted to keep my same number. The employee said he would open an exception for me and keep my number for one year free. So I bought the package. I was charged $70 for the first 2 months and less for the other months. Every month I need to call them, and they say they got the situation resolved, that I would receive my reimbursement and nothing. Now I even have a past due bill that I wasn't even supposed to have. I tried to call them today, and I was treated very badly by a MANAGER, saying nothing would be fixed because their employee made a mistake, that I don't have a free line for a year.
That's inaceptable!
XfinityRaf
Official Employee
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1.5K Messages
1 month ago
Good morning @user_vgcv8d. Our team can review your account to determine what happened with the mobile line and the bill. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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