Billing

user_tquft5, Hi there! I can definitely understand your concern. Bill increases can be caused by things such as expired promotions, service changes, or adjustments to taxes and fees. I'd be happy to review your account and explain the increase. You've reached the right expert team who can help over social media. To further assist, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message, so we can take a closer look.