user_r9g2pd thank you for using the Xfinity Community Forums page to reach out today. I understand that you would like to update your account billing information. Let's walk through that process together. Are you trying to add a new payment method?
I am looking for the final billing for account [Edited: "Personal Information"].I ended service, returned the box and remote to the Xfinity store in Gurnee,IL on 6/26/26, The payment that I paid in full on 6/25/26 obviously had not reached the office yet. The check was posted and reached my bank on 6/28/26. Also the billing date of 6/26/26 does not reflect my payment.. The invoice indicates a $54.97 credit for terminating service before start of next billing period of 7/8/26. So rather than a 71.77 balance I should have $54.97 credit due me.
Thanks for your comment, user_wbdyyl. We'd be happy to help with your billing concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
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EG
Expert
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119.9K Messages
1 month ago
Post moved here to Billing.
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XfinityMarcus
Official Employee
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2.3K Messages
1 month ago
user_r9g2pd thank you for using the Xfinity Community Forums page to reach out today. I understand that you would like to update your account billing information. Let's walk through that process together. Are you trying to add a new payment method?
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user_wbdyyl
Visitor
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1 Message
28 days ago
I am looking for the final billing for account [Edited: "Personal Information"].I ended service, returned the box and remote to the Xfinity store in Gurnee,IL on 6/26/26, The payment that I paid in full on 6/25/26 obviously had not reached the office yet. The check was posted and reached my bank on 6/28/26. Also the billing date of 6/26/26 does not reflect my payment.. The invoice indicates a $54.97 credit for terminating service before start of next billing period of 7/8/26. So rather than a 71.77 balance I should have $54.97 credit due me.
[Edited: "Personal Information"]
(edited)
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