Visitor
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1 Message
Billing
Horrible no help at all my account was suspended and I try to pay the account and it was applied to the wrong account and then the credit was applied to the wrong bill and no help getting my account back on I'm so frustrated with xfinity and I've been with them for two years and one of the accounts was supposed to be closed a year ago no help not to mention that for one month I had outages everyday for a whole month
XfinityFrank
Official Employee
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2.3K Messages
9 days ago
Hi there, @user_fww4gg. Thanks for reaching out to us here on the Community Forum. Sorry to hear there has been some confusion with your payment, account status, and the service downtime. We can help with getting this straightened out. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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