Visitor
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1 Message
Billing
I currently have the Ultimate TV package at a cost of $133.85. I receive only 20 hrs of DVR storage and a charge of $14 for TV box. Should the charge of the TV box and more storage be included with my package.
Visitor
•
1 Message
I currently have the Ultimate TV package at a cost of $133.85. I receive only 20 hrs of DVR storage and a charge of $14 for TV box. Should the charge of the TV box and more storage be included with my package.
XfinityMatthew
Official Employee
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1.7K Messages
2 months ago
Hello @user_171b41 Thanks for reaching out. If that is what you are seeing for your current plan then it sounds like you are on an older grandfathered deal. New plans do include the first box free and 150+ hours or more depending on the deal. But we would need to look at the account for more specifics on deals and pricing because some grandfathered plans may still be the cheaper option.
If you'd like us to review your account and plan fully then you can send us a direct message with your full name and the service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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