Hello @Edl1, thanks for reaching out to us on our Forums. We appreciate you being a customer with us and my team is here to help with your billing concern. I understand you received a notification that your Autopay has been suspended for your monthly payments. We definitely want to get to the bottom of this for you.
Could you please confirm if the notification told you why the Autopay was being suspended? Also, did you happen to log into the Xfinity app or your Xfinity online account to see if more information was provided as to why it's been suspended?
XfinityAmira
Official Employee
•
3.8K Messages
1 month ago
Hello @Edl1, thanks for reaching out to us on our Forums. We appreciate you being a customer with us and my team is here to help with your billing concern. I understand you received a notification that your Autopay has been suspended for your monthly payments. We definitely want to get to the bottom of this for you.
Could you please confirm if the notification told you why the Autopay was being suspended? Also, did you happen to log into the Xfinity app or your Xfinity online account to see if more information was provided as to why it's been suspended?
We look forward to assisting you!
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