I am a low income single mother who is enrolled in internet essentials. As of September , due to remote learning because of COVID, my son has gone over in usage. The charged me an extra 70 dollars. I contacted them and after being transferred to a couple of people I ended up with a “customer concern agent”. We chatted and she went on to help me with a 70 dollar credit and told me I can keep my essentials package and pay an extra 24.99 a month for unlimited usage. I clarified to understand that for 35 dollars my internet essentials package would be that a month. Internet essentials have no other fees no taxes no extra fees. I checked my bill they never credited me and my next bill is 104 the charge me another 60 fee for usage. When I tried to get the transcripts of where the agent told me this they said they don’t keep copies of the transcripts which I don’t believe. Hellllllppp please my son needs this for school and I can’t afford it.