Billing update refusal
I’ve been trying for almost a year now to not have my former married name listed when my Bill shows up in my bank account. My ex was physically and emotionally abusive and it seems that this company does not care because I’ve asked them to remove this name so I’m not reminded of my traumatic time in my life. I don’t know what else to do because I’ve called several times and was promised time and time again that this was updated but as of last week, still showing my old name on my bank statement. I wish this company was more understanding and could make this change.