So I was hospitalized for almost 3 months on ventilator and it had been a blessing to get home. Called and charged with billing and was told the would make an arrangement for Jan. 14th for me to pay my total bill due. Mind you we have stayed in contact through family trying to help, we just saved our house and got back heat. Now we are almost caught up and will be by Jan 14th. I was so amazed how great xfinity has been. Then today they cut the service off, refused to let me chat with a supervisor (couldn’t call got hung up on each time) to be told I missed an arrangement on 9/30/20 so therefore they couldn’t honor the arrangement and I had to pay now. Well we paid Sept. 20 had no idea about a missed arrangement and we have spoke to xfinity for 2 months now and this is just being told to me. I have never been treated with such disrespect and told in so many words I am not worth the help and can either wait for a call back that never happened or have 24 hours to reconnect and then tomorrow they will shut it back off. What I thought was great and helpful 2 days ago with customer service has been a nightmare. I am so sorry I got so sick with COVID but greatly recovered. Why would you guarantee one thing just to tell me no that wasn’t accurate 2 days later and instead of helping fix it, you tell me nope no body can help we will cut you back off tomorrow. I want to stay with xfinity but why would you do this not only during this pandemic but to a loyal customer!!! Do better and help during this time especially since a payment is set to come out on the 14th of January already!