Visitor
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2 Messages
Billing errors
I have been in contact with customer service several times since June. In June, I was to,d that my plan would be changed and my new plan would cost $178. That never happened. Then in September I was told that my new plan would cost $208. That also never happened. It looked like it was finally fixed in October & the necessary credits were applied.
This month, it looks like things have gone wrong again and I am being billed the old $272, but future billings are negative.
Why is this so difficult. I have spoken to countless reps who have all promised to fix this and it is still wrong.
Do I need to just cancel everything & contact the FCC?
XfinityRichard
Official Employee
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2.7K Messages
13 hours ago
Hi there, @user_scgd3v ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I truly understand your concerns regarding not getting the promised monthly rate. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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