jjhicks519's profile

Frequent Visitor


9 Messages

Fri, Jan 15, 2021 1:00 PM

Being Charged When My Service Is Not Connected

So I had an intsall appointment today and come to find out I have to have a line ran to my house as I am the only one in the neiborhood who does not have an xfinity line ran to their house. I do not have service yet but recived a bill a few hours after the appointment was done, how am i being charged for a service I do not even have. 



Official Employee


6.1K Messages

5 m ago

Hi @jjhicks519, We appreciate you reaching out to the Xfinity Forum to get assistance. We apologize for the delayed response time. I've had the chance to reply to your private message and want to know if there is anything else we can assist you with before your post is locked? Feel free to reach out if so, and we'd be happy to help however we can. 

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