1 Message
Being charged a $100 installation fee without prior notice
I recently initiated a new service with Xfinity, and for some unknown reason, the online chat was unable to connect to my coaxial port. Consequently, they had to dispatch technicians to address the issue on-site. HOWEVER, AT NO POINT DURING THE PROCESS WAS I INFORMED OF A $100 CHARGE!!! This omission clearly breaches Section 5 of the Federal Trade Commission Act concerning Unfair or Deceptive Acts or Practices. It constitutes deceptive behavior due to its misleading nature and information omission.
XfinityJamesC
Official Employee
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1.7K Messages
2 months ago
Greetings, @shhh9712! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this installation fee. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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