cap10d-71's profile

New Poster

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5 Messages

Thu, Jan 6, 2022 5:45 PM

Been with you guys 2 months and my price is supposed to be locked in and you raise my bill already ???

My price was supposed to be locked in for 2 years . Ive only had Xfinity since November and my monthly bill has already been raised . This is exactly why I left Direct TV .This is [Edited: "Language"]!!!

Official Employee

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165 Messages

Hace 5 m

Hi, @cap10d-71, I can understand just how frustrating it is to see your bill has increased when we've got the account set up with a promotional rate. I'd be happy to take a closer look into this for you right away.

Could you please send our team a message with your first and last name, and address? 

To send a private message, you may need to:

  • Click "Sign In"
  • Click the "direct message" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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