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Incorrect unlock code for my S8+

angrysamurai — Tue, 26 Jun 2018 08:04:16 GMT

I paid off my phone to get it unlocked since I wanted to use my S8+ on my upcoming overseas trip. Just to make sure it will work I tested it with a verizon sim and entered the unlock code that was sent to me but on every try I got the message that "The entered network unlock code is incorrect". Given my experience with xfinity so far I was right once again that the unlock would not work. I am glad that I tested it and no surprise it did not work. I called customer support and they opened a ticket on 06/18 telling me that level 2 support is working on it and someone would definitely get back to me latest by 06/22 but GUESS WHAT??? yep no one got back to me. I called the customer support today 06/26 and I was told "maybe they are still working on it". The guy I talked to started asking me questions like "describe the steps you performed to unlock". I am a software engineer, I know what unlock means and how it works. He had no concrete answer, no timeline. Where the heck do I have to go to get the correct unlock code to get my phone unlocked which I have paid off. Why does it have to be sooooooo difficult? I am leaving in a week and I still don't have my unlock code and no concrete answer as to when will I get it.

Re: Modem Speed

ECouture — Tue, 26 Jun 2018 08:02:46 GMT

I took the speed test from the link that you sent. This is what it gave to me. download speed 53.0 mbps & upload speed 12.3 mbps. That seems really slow compared to what I have seen. I now have an Arris modem but I don't know the model.

How would I get a faster speed with Comcast? Thank you for your help.

Re: Why has Comcast removed the ability to set recordings from the stream website & app?

xgrep — Tue, 26 Jun 2018 07:17:15 GMT

wrote:

wrote:

With the unreasonable rates that Comcast charges for cable, why on earth would they REMOVE desirable features??????????

see the first post on the first page for the answer.

Doesn't answer the question "Why didn't Comcast choose to pay TiVo and continue to offer the feature like other TV providers *while* litigating the patents so that its customers wouldn't be inconvenienced and annoyed?" That's the real question. Nobody cares about the legal stuff.

Billing

Bryleeann — Tue, 26 Jun 2018 07:11:20 GMT

I'm deaf and need to chat with someone online about my bill. The "chat with an agent" isn't working.

X1

JCONG — Tue, 26 Jun 2018 07:06:55 GMT

X1 platform connection just went out. Whats up ...again???

Re: Downstream Channels 2 and 3 have low SNR levels. Internet disconnecting.

Codydewey — Tue, 26 Jun 2018 06:34:07 GMT

Disconnected and had to power cycle again. DCID 1 still looks strong but 12/14 are slacking.

Appears I am getting four upstream channels again.

Stream TV beta on Samsung tvs

Pharrell2 — Tue, 26 Jun 2018 06:19:54 GMT

looks great.

better PQ than set top box and that's saying something.

Re: Fox News Live

scullyh — Tue, 26 Jun 2018 06:08:48 GMT

Not only is the channel missing from Xfinity Stream, but I can't watch Fow News shows recorded on my DVR. They are on my DVR at home, but not on my Stream app (I am only using 6%). I'm very disappointed. I'm also disappointed no one has answered this problem!

Re: Inactive equipment charges billed to me for YEARS. (Since November 2016)

Again — Tue, 26 Jun 2018 06:02:45 GMT

Since you have contacted the Better Business Bureau there is nothing anyone can do for you through the forums. You will have to wait until an agent contacts you.

This Thread is locked to further replies.

No sound for videos on homepage when using my Apple ipad

coughfee — Tue, 26 Jun 2018 05:33:35 GMT

I have no sound for videos on my Apple iPad when I go to my Xfinity homepage.

Re: Poor HD Picture Quality

Pharrell2 — Tue, 26 Jun 2018 05:28:19 GMT

My specs are good and I don't think comcast has bad picture quality. when they had the channels in MPEG 4 native the picture was super pretty but the picture isn't that bad to me it's passable.

Re: Is New DVR Required?

ComcastAndrew — Tue, 26 Jun 2018 05:24:46 GMT

Re: xFi Pods Launch Nationwide

Macurtis99 — Tue, 26 Jun 2018 04:53:37 GMT

Ordered the pods to augment signal of my Gig internet, but now that pods are installed, speed has dropped from ~400mbps via wifi to 40mbps via WiFi. All pods are connected correctly. Is there some issue preventing the pods from delivering at expected speeds? If so will return.

late fee with auto pay

rmiscoord — Tue, 26 Jun 2018 04:53:35 GMT

I have auto pay active and was charged a late fee this month. It appears the payment was only a couple days late last month. I can find no paper trail from you as to why this happened.

how do i add a user name to account

Minnow69 — Tue, 26 Jun 2018 04:41:34 GMT

i'm trying to set up account.i want to add extra users .do know how. also person who set up account put wrong address. having problem with that as well.

Billing

Bryleeann — Tue, 26 Jun 2018 04:40:07 GMT

I'm deaf. I need to talk to someone about my bill

Connectivity issue

Nskaufel — Tue, 26 Jun 2018 04:36:05 GMT

WiFi does not show up as access point on one computer. I do see my WiFi and can connect on other devices

Re: Upload speeds are Throttling?

EG — Tue, 26 Jun 2018 04:41:34 GMT

Sure it can. With the way that the TCP protocol works, If there is an upstream impairment, the downstream will be affected. Get the techs back out there and show them this thread / the upstream power. Good luck !

No delay on arm home.

Krowsman — Tue, 26 Jun 2018 04:33:16 GMT

When I set the alarm to arm home there is supposed to be a 2 minute delay before the alarm sounds. Mine goes off immediately when a door is opened. A system reset did not fix the problem. It worked ok until today.

Re: Upload speeds are Throttling?

reaply — Tue, 26 Jun 2018 04:28:31 GMT

Thank you for replying again.

As I said, the last time the tech came out here he replaced the splitter with (pic related) which falls into the requirements. This is the only splitter that runs between my modem and my cable box (which I don't even use). But something like this can't possibly cause stability issues that work after 30 minutes to an hour and doesn't drop unless I restart the stream and have to wait for another 30 minutes to hour, could it?