rss.livelink.threads-in-node

Incorrect unlock code for my S8+

angrysamurai — Tue, 26 Jun 2018 08:04:16 GMT

I paid off my phone to get it unlocked since I wanted to use my S8+ on my upcoming overseas trip. Just to make sure it will work I tested it with a verizon sim and entered the unlock code that was sent to me but on every try I got the message that "The entered network unlock code is incorrect". Given my experience with xfinity so far I was right once again that the unlock would not work. I am glad that I tested it and no surprise it did not work. I called customer support and they opened a ticket on 06/18 telling me that level 2 support is working on it and someone would definitely get back to me latest by 06/22 but GUESS WHAT??? yep no one got back to me. I called the customer support today 06/26 and I was told "maybe they are still working on it". The guy I talked to started asking me questions like "describe the steps you performed to unlock". I am a software engineer, I know what unlock means and how it works. He had no concrete answer, no timeline. Where the heck do I have to go to get the correct unlock code to get my phone unlocked which I have paid off. Why does it have to be sooooooo difficult? I am leaving in a week and I still don't have my unlock code and no concrete answer as to when will I get it.

Billing

Bryleeann — Tue, 26 Jun 2018 07:11:20 GMT

I'm deaf and need to chat with someone online about my bill. The "chat with an agent" isn't working.

X1

JCONG — Tue, 26 Jun 2018 07:06:55 GMT

X1 platform connection just went out. Whats up ...again???

Stream TV beta on Samsung tvs

Pharrell2 — Tue, 26 Jun 2018 06:19:54 GMT

looks great.

better PQ than set top box and that's saying something.

No sound for videos on homepage when using my Apple ipad

coughfee — Tue, 26 Jun 2018 05:33:35 GMT

I have no sound for videos on my Apple iPad when I go to my Xfinity homepage.

late fee with auto pay

rmiscoord — Tue, 26 Jun 2018 04:53:35 GMT

I have auto pay active and was charged a late fee this month. It appears the payment was only a couple days late last month. I can find no paper trail from you as to why this happened.

how do i add a user name to account

Minnow69 — Tue, 26 Jun 2018 04:41:34 GMT

i'm trying to set up account.i want to add extra users .do know how. also person who set up account put wrong address. having problem with that as well.

Billing

Bryleeann — Tue, 26 Jun 2018 04:40:07 GMT

I'm deaf. I need to talk to someone about my bill

Connectivity issue

Nskaufel — Tue, 26 Jun 2018 04:36:05 GMT

WiFi does not show up as access point on one computer. I do see my WiFi and can connect on other devices

No delay on arm home.

Krowsman — Tue, 26 Jun 2018 04:33:16 GMT

When I set the alarm to arm home there is supposed to be a 2 minute delay before the alarm sounds. Mine goes off immediately when a door is opened. A system reset did not fix the problem. It worked ok until today.

Readable voicemail emails but nothing on phone

rupunzlkim — Tue, 26 Jun 2018 04:09:14 GMT

I have been periodically getting some emails saying I have a readable voicemail, but when I listen to the dial tone on my phone there is no stutter tone and when I enter *99 there are no new messages. What gives?

Upload speeds are Throttling?

reaply — Tue, 26 Jun 2018 03:41:12 GMT

Hello,

I have been doing video streaming (uploading) for several years now on and off and have ran into various issues from different sides of spectrum. My latest issue with trying to stream to services to Twitch or Mixer is that I believe my upload speed is being throttled or there is a auto negotiation issue happening. I essentially have to upload my max used bitrate of choice (usually around 3500 and I get 5000 max for my plan) for around 30 minutes to 1 hour before my upload speed stabilizes. During this time I can't connect to any multiplayer service for games due to server disconnects. Once the upload speeds stabalizes after the 30 minutes to an hour, I get normal or slightly higher pings than normal and my streaming is fine. What can cause this issue to wait so long to get my provided upload speed? Am I actually being forced 2Mbps until I start to push the threshold and I have to wait to get my 5Mbps? Is this a hardware issue?

Upstream	Channel Bonding Value
Index	1	2	3	4	5	6	7	8
Lock Status	Locked	Locked	Locked	Locked	Not Locked	Not Locked	Not Locked	Not Locked
Frequency	17.30 MHz	36.70 MHz	30.30 MHz	23.70 MHz
Symbol Rate	5120 KSym/s	5120 KSym/s	5120 KSym/s	5120 KSym/s
Power Level	53.00 dBmV	52.00 dBmV	52.00 dBmV	52.50 dBmV
Modulation	64 QAM	64 QAM	64 QAM	64 QAM
Channel Type	DOCSIS2.0 (ATDMA)	DOCSIS2.0 (ATDMA)	DOCSIS2.0 (ATDMA)	DOCSIS2.0 (ATDMA)

I've in the past had technicians come and just replace splitters or do something to the pole. But I don't beleive this to be a hardware issue on my end but some sort of neighborhood throttle.

Thank you for the replies or questions.

WIFI FLASHING

ChadCAS — Tue, 26 Jun 2018 03:21:54 GMT

I shut my WIFI hotspot off on my account last year. But I recently noticed the last week or so that my WIFI light is flashing. It does it then there is a long gap between the next flash. Anyone have any idea what so ever why it is doing this?

Is New DVR Required?

grbb — Tue, 26 Jun 2018 03:21:09 GMT

I am converting from preferred double play to preferred triple play, and they have sent me a new DVR box. Is a new DVR really necessary? I don’t want to lose my saved recordings.

tlk2me2

tlk2me2 — Tue, 26 Jun 2018 03:15:09 GMT

Are you going to put Kendra Kemerly back on Demand? I am a senior and love walking over 50

Horrible customer service

Evans0001 — Tue, 26 Jun 2018 02:49:41 GMT

On the phone for over an hour about a duplicate modem charge since 7/2016. First I was told they can see I returned the equipment and was only getting $66 credited then a supervisor told me that I never returned the equipment but she would credit me a max $100. Then a manager name Patrick hung up on me because I told him I wanted to file a complaint because I was told different info by each person I talked to and I wasn’t getting my full refund back( Patrick said that was my fault) and he wouldn’t give me a confirmation of refund/credit to my account. He said he noted my account about the complaint and hung up on me.

Yard and Driveway are a mess

k_dunne — Tue, 26 Jun 2018 02:45:26 GMT

So the easement is in my backyard. I have no idea what is going on in my yard. I came home Friday, and my yards has a been dug up its approximately 4 X 4 feet. My driveway was just sealed Monday and there is mud up and down as whoever was working obviously has no care for a person's home as there is mud on the driveway, and all through the grass. I just want to know what is going on, how long this will be. Comcast will need to fix my grass when this is complete. I do not pay at lawn care service to have Comcast, or whoever they contracted this job out, to ruin my yard. Please have a Comcast rep contact me. I am a 15 year customer and am very disappointed right now.

Tickemaster problem

Brian10400 — Tue, 26 Jun 2018 02:42:35 GMT

I am unable to access Ticketmaster and keep getting messages like this for every Ticketmaster page.
Why am I getting this how can I change it?

Recorded programs

Bkhandly — Tue, 26 Jun 2018 02:33:31 GMT

will programs recorded on the DVR be automatically deleted after "X" amount of time?

Intermittent connection issues

tr1883 — Tue, 26 Jun 2018 02:08:28 GMT

Hoping someone here can help me figure things out. I've been fighting with intermittent connection issues on and off since I got gigabit service back in January. Sometimes things will work fine for a few weeks, and other times I'll experience issues which usually manifest themselves as very low throughput with high packet loss. On a good day I'll get a full 980mbps on a speed test. Today, the speedtests time out half of the time (refuse to even start) and when they do I'll get something like 10mbps down. Oddly enough, I usually get the full 40mpbs up.

My modem is a Netgear CM1000. On a good day, it works fine with my router. The techs on the phone always say to remove the router, but the test results end up being exactly the same so I'm 98% sure we can eliminate that as a variable here. I've had several come out to my house, but every time they do the internet is acting fine again and they say the signal looks OK. The cable coming into the house is just attached to a 2 way splitter, which has been replaced multiple times by the techs. Usually I'd say the issues are associated with weather, but today the weather has been great.

Just running a simple ping test, right now it works fine for a minute or 2, then will fail to resolve the host and time out for 5-10 seconds, then continue working again. Checking the router logs, there are tons of CM Status Event Type 16, 22, and 20 messages. Not all of them, but many of them correspond with the pings timing out. Running periodic iperf3 tests also usually results in a high number of retries (50-200).

Here's a modem event log snippet:

2018-06-25, 20:41:38 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 .;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:41:28 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:39:48 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 .;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:39:47 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:39:45 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 .;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:39:37 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 .;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:39:21 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:38:47 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 .;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:38:42 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:38:23 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 .;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:38:20 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:37:10 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 .;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:36:47 Notice (6) CM-STATUS message sent. Event Type Code: 20; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:36:42 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 .;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:36:34 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:36:31 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 .;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:36:28 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:36:27 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 .;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:36:10 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 .;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:36:06 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:35:58 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 .;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:35:50 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:35:37 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 .;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:35:07 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:35:05 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 .;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:35:01 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:34:22 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 .;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:34:17 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 5 21 22 23 24 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:33:58 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 .;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:33:51 Warning (5) MDD message timeout;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;
2018-06-25, 20:33:23 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 32 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 .;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.1;

Here are all of the signal levels (also not the PARTIAL SERVICE note on the downstream channels)

<tabindex=-1>Downstream Bonded Channels (Partial Service)

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR / MER	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	QAM256	31	651000000 Hz	-2.9 dBmV	36.8 dB	269476783	14	0
2	Locked	QAM256	1	453000000 Hz	-0.3 dBmV	41.4 dB	268159612	0	0
3	Locked	QAM256	2	459000000 Hz	-0.3 dBmV	41.4 dB	268169921	0	0
4	Locked	QAM256	3	465000000 Hz	-0.1 dBmV	41.5 dB	268011913	10054	31465
5	Locked	QAM256	4	471000000 Hz	-0.5 dBmV	40.6 dB	268187846	0	0
6	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
7	Locked	QAM256	6	483000000 Hz	-0.9 dBmV	32.7 dB	268164196	35725	0
8	Locked	QAM256	7	489000000 Hz	-0.9 dBmV	38.5 dB	268208482	0	0
9	Locked	QAM256	8	495000000 Hz	-1.0 dBmV	40.2 dB	268217786	0	0
10	Locked	QAM256	9	519000000 Hz	-1.6 dBmV	40.6 dB	268225871	0	0
11	Locked	QAM256	10	525000000 Hz	-1.5 dBmV	38.9 dB	268236703	0	0
12	Locked	QAM256	11	531000000 Hz	-1.2 dBmV	39.3 dB	268245152	0	0
13	Locked	QAM256	12	537000000 Hz	-1.4 dBmV	40.7 dB	268253026	0	0
14	Locked	QAM256	13	543000000 Hz	-1.6 dBmV	40.7 dB	268262649	0	0
15	Locked	QAM256	14	549000000 Hz	-1.8 dBmV	26.9 dB	255031550	13229007	11706
16	Locked	QAM256	15	555000000 Hz	-1.8 dBmV	32.2 dB	268287797	0	0
17	Locked	QAM256	16	561000000 Hz	-1.9 dBmV	40.6 dB	268313459	0	0
18	Locked	QAM256	17	567000000 Hz	-1.8 dBmV	40.7 dB	268346766	0	0
19	Locked	QAM256	18	573000000 Hz	-1.7 dBmV	40.3 dB	268377475	0	0
20	Locked	QAM256	19	579000000 Hz	-2.2 dBmV	40.3 dB	268400573	0	0
21	Locked	QAM256	20	585000000 Hz	-2.2 dBmV	30.2 dB	268401565	8228	0
22	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
23	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
24	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
25	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0
26	Locked	QAM256	25	615000000 Hz	-2.6 dBmV	35.7 dB	268433261	0	0
27	Locked	QAM256	26	621000000 Hz	-2.6 dBmV	38.6 dB	268442461	0	0
28	Locked	QAM256	27	627000000 Hz	-3.0 dBmV	34.1 dB	268451063	0	0
29	Locked	QAM256	28	633000000 Hz	-3.3 dBmV	36.3 dB	268461410	0	0
30	Locked	QAM256	29	639000000 Hz	-2.6 dBmV	34.0 dB	268467374	22	0
31	Locked	QAM256	30	645000000 Hz	-3.0 dBmV	37.4 dB	268474074	11	0
32	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0	0

<tabindex=-1>Upstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power
1	Locked	ATDMA	1	17300000 Hz	36.8 dBmV
2	Locked	ATDMA	33	36500000 Hz	38.8 dBmV
3	Locked	ATDMA	34	30100000 Hz	38.5 dBmV
4	Locked	ATDMA	35	23700000 Hz	37.5 dBmV
5	Not Locked	Unknown	0	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0 Hz	0.0 dBmV

<tabindex=-1>Downstream OFDM Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	0, 1	32	690000000 Hz	-2.7 dBmV	1.5 dB	1108 ~ 2987	1062	0	1062
2	Not Locked	0	0	0 Hz	0.6 dBmV	0.0 dB	0 ~ 4095	0	0	0

<tabindex=-1>Upstream OFDMA Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power
1	Not Locked	Unknown	0	0 Hz	0 dBmV
2	Not Locked	Unknown	0	0 Hz	0 dBmV

Nobody on the phone or any of the techs who have come to the house have been able to figure this out yet. Crossing my fingers that someone here has more experience looking at issues like this to help me out!

I just had to retry posting this 3x because it kept timing out on me mid-post. This is so annoying, not to mention that it makes gaming impossible.