You saying the extended equivilent of "no, really I don't work for them". Then repeating that I should take it in the rear and move on is not convincing. Let's also take into account that you fully wrote and posted your message within 13 minutes after mine on Xfinity forums (Is your supposed hobby helping cable customers?).
I don't really care if you are somehow not a shill for the company posing as a helpful customer trying to convince others to just do as Comcast wants. If you are not going to directly help with this issue, stay out of this.
I am here to get help from Comcast/Xfinity for a major issue I'm dealing with. I am waiting for an Comcast/Xfinity employee (at least one who is willing to say they are one) to resolve this issue and I'm going to heep pressing harder and harder from different directions until I reach the top. At that point if a resonable resolution is not resolved I turn this into a fight as described in my initial response.
To all Xfinity/Comcast employees:
I am willing to pay an account balance of $79.97 to have this resolved. As described previously, that is the equivilent of me having paid for the unlimited fee internet every month from October on which is when this all started.
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Thank you for your response. I do however have significant doubts about you not being a Comcast employee as well the accounts that so far added 2 "kudos" that you recieved for your response. The likelyhood of a random person who spends their free time on Comcast forums, especially under the subforum "billing & customer service" and further subforum "billing" is highly suspect. Especially when said person's advice is to go ahead and take in in the rear from said company. You can tell your superiors to review my account and work with me, I am offering to pay the rediculous extra $50 fee for unlimited internet already.
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I have a major billing issue. I must have explained this whole thing to over 10 Xfinity employees both in person and over the phone. One recommended posting here and on Twitter as apparently this is the way to reach the Florida headquarters.
The problem: For a number of months automatic billing has been adding massive data overage charges, some months as high as $200, that's above the normal cost of $50/mo. I realized it a month or two ago when the internet at that location went out and my credit card stopped working because it was maxed due to all the overage charges. Since then it has been a stressful situation, I've had to ask for multiple extensions to keep the internet on while trying get this worked out. Each time being treated like I’m asking a huge favor. All this while working and taking care of a new family which already takes up all my time and energy.
So now there is a massive amount of money that xfinity believes I owe to it (nearly $600). Not only can I not afford it, but I refuse to pay it. I am willing to pay the equivalent of the $50/mo. for unlimited internet for all those months, but of course this would need to be done retroactively which is the point at which no one seems to be able to help me. I've had an offer or two for reducing it, but $300-400 is still too much and is still unreasonable.
I currently have two Comcast accounts and have been a customer of yours for the large majority of 15 years. This situation has been very negative. I'm already agreeing to a "meet in the middle" solution which is very fair, that is to pay $50/mo. retroactively. Let's take into account that a data cap or a cost to pay for additional data is suspect at best to begin with, especially when the company has what is effectively a monopoly on modern internet in many areas. The explanation has been that it's for fairness because most people don't use a lot of data. This doesn't hold up though, first because it's 2018 and the cost of internet traffic data is extremely small. Second because if you're being fair, how about being fair to the large number of elderly people (I know several) who are your customers and pay your full price while only checking their e-mail and the occasional browsing. Those people who use virtually no data should get rebates if we are going by the fairness of data usage model.
Know what really stinks? Going in person to the Xfinity store in Everett WA. The manager told me that my solution is entirely reasonable and he’d implement it if this was my Washington account, but that only stores in California could do it because that’s where this account is. When I got to California the Manager at the Palo Alto store tells me that the other manager lied to me and that no Xfinity store can do anything for me. That I can only deal with this through corporate. I have had to spend hours and hours on this situation already, no one over the phone seems to be able to help me either.
Honestly Xfinity, I have to say this at this point: I am about at my whits end. I will cancel my accounts and deal with slower internet from other companies. I will also fight the charges as they go into collections. I will take any and all actions I can against the company for this including but not limited to social media (Twitter, Facebook, Reddit, etc), traditional media, as a webmaster I’ll create and contribute to websites and I will explore possible legal actions along with complaints to agencies public and private. You are essentially hurting my family, Such a huge charge on anyone let alone someone barely getting by with a family is wholly inappropriate and so far I have found nothing but negative responses from all the time I’ve been talking to representatives. So this will be one of my final attempts at resolving this solution.
Here are the details:
Normal monthly amount: $49.99
$179.99 ($130 overage)
$109.99 ($60 overage)
$169.99 ($120 overage)
$169.99 ($120 overage)
$259.99 ($200 overage) ($10 late)
$215.99 ($150 overage) ($6 reconnection fee)
$99.99 ($40 overage) ($10 late)
$820 in overages
$20 late fees
Total Currently due on account: $575.97
I am now going to show the middle ground:
I will add up all retroactive unlimited data charges that I will agree I owe.
I will add overages, reconnection and late fees together.
Then I'll will minus A from B. This will leave the total amount that I should not owe.
I will then minus amount from C from the current balance. This will leave what I owe if I was paying the unlimited charge from October and this whole situation never happened.
If $50 retroactive, I’d owe $350 for unlimited data from October 2017 to current.
$820+$6+$20 = $846
Overage, reconnection, late fees since October minus retroactive unlimited data from October: $846-$350 = $496
Current due amount minus retroactive unlimited internet charge since October removed: $575.97-$496 = $79.79
I will pay $79.97: that I what I owe if I were paying the $50 extra (double my normal bill) for the unlimited data since October 2017. That should bring the balance to current. Is that not fair?
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