I have the same problem. My contract expired two months ago. I turned in the basic digital box at the local Comcast store two weeks ago but my bill continues to include all the fees/charges which apply to TV service. On top of those issues internet speeds have dropped to less than 1 Mb/sec.
Since I have VoIP phone service calling the required xfinity phone number listed when I attempt to modify my service is not an option.
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