I had a Performance Internet plan (something like that). A salewoman called a month ago and told me I could pay $10 more to get the Internet Blast plan with better download (75Mbps). I told her we didn't use TV and didn't have a TV. She said fine. Now, I am being charged $13.30 for this Broadcast TV fee.
Doesn't make any sense because we had to pay more even though we don't use this feature TV option.
Now I can't go back to the old plan because they said it no longer existed. I found out online the it actually still existed, but only for "new customers". In other words, new customers get treated better than loyal existing customers. I fail to understand this business model. But this logic is probably above my pay grade.
Another thing, I found out the Broadcast TV fee is typically between $5 and $7. We are being charged with $13.30 for this fee. Person I talked to at a local Comcast office couldn't explain this and asked me to call in. Instead of having to wait 20 minutes to get an answer, I am hoping that the online crew can help me resolve this. If possible, please deactivate the TV service of my plan. I don't watch TV, don't need it. I am still paying the full price ($39.99) of the Internet Blast without the TV. And of course, I don't want to pay for the TV Broadcast fee beause I won't use the service.
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Exactly right. There is no reason to get the higher plans with higher bandwidth, given the 300GB data cap. Further, I am actually holding off on buy a 4K TV, because I am afraid of watching a few 4K movies on Netflix will exceed the cap within 10 days or so.
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I am hoping this is a right place to post this message and that somebody within Comcast, who can convey this message "upstair", will read this. Here's the situation. My wife and I are both working full time, and not the type of people sitting around watching movies all day at home. (We rarely watch TV). But, occasionally, we get long days off (e.g. Thanksgivings, Christmas), when we stay home, relax and enjoy movies on Netflix, youtube, etc. And what that happened is that we are recently facing with the problem of over the 300GB limit. So what happens now, is that I have to constantly watch our usage limit. This is a very **uncomfortable** experience. You really don't want to put your customers in this situation!!!! I think it is fair to pay more if you exceed a limit. But right now, your 300GB cap is unrealistic for many of us who enjoy streaming movies, and further, your pricing model ($10 for each 50GB over limit, or 5GB for each dollar) is much more expensive than the standard charge that comes with additional TV benefits. The $40/month plan for 300GB implies that the cost for each dollar is 7.5GB. You are punishing your customers for using more!!!! Does not make sense!!! If your customers are using more, the cost per GB should reduce. You want your customers to use more of your service, right???? This is not 2007. It's 2014, when people are talking about streaming 4K movies. What Comcast is doing will increasingly irritate a fraction of its customers, by putting them in very uncomfortable positions of worrying about this. This is not just about a couple of dollars per GB. This is about a pricing model that your customers perceive as unfair, and it's about the uncomfortable feeling of having to keep an eyes on your usage constantly. Again, I think it's fair to pay more when your usage exceeds a certain threshold. But, if your model is punishing your customers for using your service more, it's not a good model.
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