I am both a Microsoft A+ Certified and CompTIA A+ Certified IT Support Technician. I am also a certified Electronics Technician certified by the Electronics Technicians Association. I have over 30 years of experience in the technology field and repairing electronic devices. Although I have tried to get a job with Xfinity as a Communications Technician since 1989 when my local system was then known as Scripps Howard Cable and acquired by Xfinity in 1996 and it has always been a dream and a passion of mine to work for them, I am not employed by Xfinity. So that should cover the full disclosure rules. Basically, as mom always likes to say, I fix just about anything that has a plug on it and then some. I am also a born again Christian who believes in serving the lord and helping others out in their time of need, so I use my knowledge and skills to help others and this is the main reason why I am here in this forum. If it leads to something, fine. If not, then I'll at least know that I've done my part and contributed back to society and to those who have helped and guided me along the way. For more information about me, you can click on the link in the above left hand corner to my Twitter profile page. I have a link on both my Twitter and Instagram profile pages back to my personal website, which Xfinity will not allow me to list on this page for privacy reasons. Thanks and God bless.