Please do not send Private Messages to me for personal help.
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. We ask that you post publicly so people with similar questions may benefit from the conversation.
Please post your issue in the correct forum, and in the correct already existing topic. Do not create a new topic for one that is already listed.
Additionally, please make use of the Quote function in order to ensure your reply is directed to the user you are replying to.
Comcast Official Employees have usernames in RED. ------ Service Experts have usernames in Forest GREEN.