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Please do not send Private Messages to me for personal help. -------- I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help. We ask that you post publicly so people with similar questions may benefit from the conversation. ------- Please post your issue in the correct forum, and in the correct already existing topic. Do not create a new topic for one that is already listed. -------- Additionally, please make use of the Quote function in order to ensure your reply is directed to the user you are replying to. -------- Comcast Official Employees have usernames in RED. ------ Service Experts have usernames in Forest GREEN.
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