I spent about 30 minutes in chat with an Xfinity support rep, and I think the reason it is not fixed is that the Xfinity technical people are incompetent. I explained
The Live TV streaming works in Chrome but not Safari
I can stream a show in Safari from stream.nbcsports.com, but the same show will not work when streamed via the Xfinity site. The same is true for any other channel that is available to stream from both the channel's site and Xfinity
Yes, I cleared my browser cache and cookies and restarted it
Yes, I rebooted
Yes, I tried again
The support rep I was in chat with actually said, "If it is a problem with the browser then you should talk to the device manufacturer." I responded that it really worries me that they think a browser is a device. And yes, I did clarify that is what she thought.
It is astounding how useless the customer support is, so it is not surprising that this issue isn't getting fixed. When it is reported, they probably get a problem statement such as "customer's brower screen is broken."
... View more
This issue is what caused me to discontinue my service. Without wifi calling, I don't get service that is good enough for my alarm system (and frankly pretty spotty on calls -- Xfinity may use the Verizon network, but it doesn't get top priority on those towers), so Xfinity mobile just didn't work to replace my landline.
That said, Xfinity Mobile was very nice about canceling, and did not take me through the gauntlet of people trying to get me to change my mind that you would get with so many services. Once the offering matures (and I see that they have just included "Bring your own phone" so it is getting there) I may try again.
... View more