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Yes, we had updated the Norton Internet Security(Mac) to be compatible with El Capitan. Please try to download the latest version using the instructions from http://customer.xfinity.com/help-and-support/internet/downloading-the-norton-security-suite/
I downloaded Windows 10 to brand new computer. Downloaded Norton Security Suite. NSS would not activate. I contacted Norton and they said I had to have Internet Explorer (or Edge) as my default browser. Not only did I have to have it as my default browser but I had to uninstall Google Chrome and make IE my default. Then NSS was able to activate and I reinstalled Google Chrome.
Hope this helps anyone having the same problem.
If you receive a message on your system indicating that your 'service has been cancelled' from Norton Security Suite, this means that your subscription was cancelled due to cancelling your Comcast High Speed Internet subscription. If you did not cancel your Comcast/Xfinity internet subscription and received this message, then your account was erroniously reported as cancelled.
You can contact Norton support for NSS at Norton.com/comcast, start a chat support session, report the issue. Please use the CHAT option on the right hand side of the following link.
Norton Security Suite will still be able to work normally if you take your computer to your work and will be able to download the definitions as well.
You may just require to sync with subscription server(on Comcast network) once in a day to stay active.
Thanks so much. I ran the removal tools (it looks like it does a deeper removal than the Uninstaller that accompanies Norton Internet Security for Mac. I have reinstalled and I will track the activation behavior and report back. Thanks again.
I am not a MAC user, so this may not work - or even apply to your situation, but it certainly sounds like you may need to clean all Norton/Symantec from that air book that is giving you problems and the following mentions Beta copies.
Let is know if any help.
If you are a Comcast Broadband customer, it is free. Were you able to get Norton Secuirity Suite? Here is an FAQ article for getting Norton Security Suite from Comcast:
You can use this to get Norton Security Suite.
mjstudioart - you have received a response on the Norton Forum:
I also found this older reposnse on the Comcast Forum which may be of help:
Sorry, I am not a MAC user - hopefully someone will come along who is and can assist you.
If you go to the following link, you'll find what might be helpful - the Chat option in Step 3 under Installation:
The only other thing I can suggest is going to the Norton for MAC Board and see if you can gain any help there.
I called support and they said,"Everything seems fine on our end. And we haven't had anyone else complain."
Your Constant Guard Customer Security Assurance Department won't even help me. That's not dedication! http://constantguard.comcast.net/dedicated-support/contacts
Now they've passed me over to Norton, which I'm still on hold with 25 minutes. Way to waste my morning Comcast!
They connected remotely and downloaded the program yesterday. it's legit.
I own other Norton products which they've helped me this way.
But I asked for the download link and the rep provided it for me. It's for a 14 day trial. Comcast must provide the pin, though. Norton cannot provide this.
I've yet to call Comcast and waste my time asking for it. :/
This is the Comcast Constant Guard version...
I posted in the other thread but thought I would echo it here as well. This issue has been resolved. Norton for Mac can be downloaded in the normal location:
Please let me know if any of you are still having issues. I apologize for any inconvenience this caused and I really appreciate everyone's patience regarding this.
I cannot tell you if and when I get a pin if it'll accept it in the Norton Internet Security I downloaded directly from Norton. It is branded as a Comcast version, though.
The link won't work for Comcast customers... Comcast does no have a pin for you. We need the Comcast-specific dowload link to work, then we are validated with our Comcast email/password an the system generates a pin for us to use. That's why we need this download link to be fixed.
As of today Oct 11, I was able to download the software for my MAC.
I have done what you have told me but it still ended up at 99% installation progress saying that it is starting up services.
Let it be known that I have no other anti-virus security installed, Windows Firewall is on, and I have cleared the download history prior to downloading the Norton Removal Tool and the Norton Security Suite. However, I do have problems erasing my Internet Explorer History if that helps you. I did System Restore back to when I have Norton Security Suite 5 installed but I immediately uninstalled it. Hope that is enough information.
The MalwareBytes scan resulted in no problems. Just in case, I ran Microsoft Fix-It on Installing and Uninstalling program. I followed the directions carefully but the results still ended up the same.
Before I performed the system restore, it also ended the installation at 99%. When done system restoring, Norton Security Suite 5 was not working.
Apologies for not responding earlier.
Good to hear the MBAM scan came up clean. Thanks for the additional information. I am at a point that I am not comfortable with, as I do not like to recommend this alternate removal method, but it appears to be the only way around this. The following will clean out all of the remaining files pertaining to the current and previous NSS installation attempts. Hopefully this procedure will enable you to install NSS when you are done with it. Please read over it, perhpas even have a look at what you will be uninstalling, deleting etc before actually doing the uninstall/removal/deletions. I want you to be sure you understand and can follow the instuctions before actually accomplishing it.
Please open Run by pressing windows key + R -> devmgmt.msc -> View ->Show Hidden devices -> open Non-Plug and Play Drivers-> Maximize the Screen
If you have a identity safe data back it up ->
Goto Control panel uninstall norton AV ->select the second option to completely uninstall ->restart -> Run Norton Removal Tool -> Restart ->
Goto the screenshot page -> if you find NAVENG, NAVEX15, Norton Antivirus settings manager, starting from Symantec Data Store to SymEvent (entries starting with Sym) ->right click on them, click uninstall -> For the Restart prompts select no ->
Goto Program files - if you find Norton Folder delete it ->
Goto Run ->type temp ->Delete all the files in there -> Run -> %temp% ->delete all ->Now Restart the PC -
>Install Norton Security Suite ->Run Live Update until you get no updates found message ->restart PC |
Let us know how it went for you.
That looks like your Norton Activation PIN.
You can find it on each computer by looking in the correct locations, which are listed in this post:
Check the active computers you have, match them up with the IDs on the Activation page, then deactivate another computer whose PIN you cannot verify as active.
Here is the very small print at the bottom of the system requirements for Norton Security Suite - I had to get out my magnifying glass to read it on the page:
*Norton Security Suite is a downloadable product - box image for illustrative purposes only. Norton Security Suite provides protection for up to 7 computers per household. Call for restrictions and complete details. Norton ranked #1 in Overall Protection and Remediation: AV-Test GmbH, “Real World Protection and Remediation Testing Report,” February 2012. Comcast © 2011. All rights reserved. Norton Security Suite is provided by Symantec Corporation.
Now the hardest question to answer. Is Norton Security Suite (NSS) better than Norton Internet Security (NIS)?? That depends on what you desire. NIS and NSS have the same antivirus capabilites, the same malware removal capabilities - but then NSS adds such things as Tune-Up and a backup function. So depending on what you desire - is which one you should use. In regards to AV as you have asked - the two are equal - but do you desire the extras?
Also, there is only a Local Vault for ID Safe with the NSS. There is no Online Vault capability as there is with NIS. Is that good or bad? Depends once again on how you function - do you need to use an Online Vault for multiple mobile devices - then NIS would be my choice. Do you not need this function and want to maintain your ID Safe data (logins and passwords) solely on your system - then NSS may be the product you desire.
Hope that answers your question - and if you have any more questions - you know where to find us!
I too, was in the Air Force during VietNam, 1966-1970, my oldest brother was in for 4 years before me and my youngest brother when in after me, stayed and retired.
My wifes laptop has a couple of Viruses, FBI virus and the Internet Security Virus. The ISV is causing me a lot of grief. I blocks everything I try to do to get rid of it. I googled it and there were lots of suggestions on how to get rid of it, but I don't trust any of them. Its like being in the bad part of Chicago with no phone and you need to ask for help. Can't trust anyoned.
I am trying to download Norton Suite or Constant Guard or others and all I get is FileName.exe contained a virus and was deleted.
This whole virus thing has really got me flusterated. It's like someone coming into my house, sitting down at my computer and just screwing everything up. If I caught them doing it, I would probably shoot them on the spot. There needs to be more done about it.
Thanks SO much for the detailed reply. I can see how I missed the small print stating how many household computers could be covered! I printed up your reply and info from the links you provided, too.
The system requirements didn't mention 'Windows Live Mail' which is what I use now since I can't use Outlook Expess with Win 7. I'm assuming it does Windows Live Mail, but sometimes I get into trouble assuming...lol...
I think I will go ahead and change this weekend to the Norton Security Suite since it's a better program.
I love your Veterans quote...one of my favorites...I'm the Mom of a Marine...served in Desert Storm.
First of all, please thank your son for me for his service - I was Air Force for 23 /2 years - Viet Nam era.
Windows Live Mail is in fact not covereed by any Norton product as far as SPAM goes - however, Comcast scans all incoming mail and Norton scans all email once it is opened - but I also scan all email attachments prior to opening them to be on the safe side - which may be overkill!