New to the Community? Start here.
Yes, we had updated the Norton Internet Security(Mac) to be compatible with El Capitan. Please try to download the latest version using the instructions from http://customer.xfinity.com/help-and-support/inter
I downloaded Windows 10 to brand new computer. Downloaded Norton Security Suite. NSS would not activate. I contacted Norton and they said I had to have Internet Explorer (or Edge) as my default browser. Not only did I have to have it as my default browser but I had to uninstall Google Chrome and make IE my default. Then NSS was able to activate and I reinstalled Google Chrome.
Hope this helps anyone having the same problem.
If you receive a message on your system indicating that your 'service has been cancelled' from Norton Security Suite, this means that your subscription was cancelled due to cancelling your Comcast High Speed Internet subscription. If you did not cancel your Comcast/Xfinity internet subscription and received this message, then your account was erroniously reported as cancelled.
You can contact Norton support for NSS at Norton.com/comcast, start a chat support session, report the issue. Please use the CHAT option on the right hand side of the following link.
I am not a MAC user, so this may not work - or even apply to your situation, but it certainly sounds like you may need to clean all Norton/Symantec from that air book that is giving you problems and the following mentions Beta copies.
Let is know if any help.
Norton Security Suite will still be able to work normally if you take your computer to your work and will be able to download the definitions as well.
You may just require to sync with subscription server(on Comcast network) once in a day to stay active.
If you are a Comcast Broadband customer, it is free. Were you able to get Norton Secuirity Suite? Here is an FAQ article for getting Norton Security Suite from Comcast:
You can use this to get Norton Security Suite.
I called support and they said,"Everything seems fine on our end. And we haven't had anyone else complain."
Your Constant Guard Customer Security Assurance Department won't even help me. That's not dedication! http://constantguard.comcast.net/dedicated-support
Now they've passed me over to Norton, which I'm still on hold with 25 minutes. Way to waste my morning Comcast!
As of today Oct 11, I was able to download the software for my MAC.
I have done what you have told me but it still ended up at 99% installation progress saying that it is starting up services.
Let it be known that I have no other anti-virus security installed, Windows Firewall is on, and I have cleared the download history prior to downloading the Norton Removal Tool and the Norton Security Suite. However, I do have problems erasing my Internet Explorer History if that helps you. I did System Restore back to when I have Norton Security Suite 5 installed but I immediately uninstalled it. Hope that is enough information.
The MalwareBytes scan resulted in no problems. Just in case, I ran Microsoft Fix-It on Installing and Uninstalling program. I followed the directions carefully but the results still ended up the same.
Before I performed the system restore, it also ended the installation at 99%. When done system restoring, Norton Security Suite 5 was not working.
Apologies for not responding earlier.
Good to hear the MBAM scan came up clean. Thanks for the additional information. I am at a point that I am not comfortable with, as I do not like to recommend this alternate removal method, but it appears to be the only way around this. The following will clean out all of the remaining files pertaining to the current and previous NSS installation attempts. Hopefully this procedure will enable you to install NSS when you are done with it. Please read over it, perhpas even have a look at what you will be uninstalling, deleting etc before actually doing the uninstall/removal/deletions. I want you to be sure you understand and can follow the instuctions before actually accomplishing it.
Please open Run by pressing windows key + R -> devmgmt.msc -> View ->Show Hidden devices -> open Non-Plug and Play Drivers-> Maximize the Screen
If you have a identity safe data back it up ->
Goto Control panel uninstall norton AV ->select the second option to completely uninstall ->restart -> Run Norton Removal Tool -> Restart ->
Goto the screenshot page -> if you find NAVENG, NAVEX15, Norton Antivirus settings manager, starting from Symantec Data Store to SymEvent (entries starting with Sym) ->right click on them, click uninstall -> For the Restart prompts select no ->
Goto Program files - if you find Norton Folder delete it ->
Goto Run ->type temp ->Delete all the files in there -> Run -> %temp% ->delete all ->Now Restart the PC -
>Install Norton Security Suite ->Run Live Update until you get no updates found message ->restart PC |
Let us know how it went for you.