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I asked for the serial number and information of your modem in order to identify if the modem you have is same modem showing active on your account, and with investigation, I realize the modem you are being billed for is a different modem that has not yet been removed from your account. I want to assist you further with removing this.
I've responded to your private message. Let's please take it from there.
Ok, I figured it out. When hitting the setup button, an on-screen prompt asked if I wanted to pair my TV, and I did so successfully. It then prompted me to set up my sound system (I believe it referred to it as an audio device or something similar), and I did so successfully. I pressed the Xfinity remote "All Power" button, and all systems turned off (except the X1 box). I pressed the "All Power" button again, and everything was powered on and volume adjustments now control my sound system and not the TV. Success!
Hello Midnightsalty20, I can look into some offers for you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you
Hi mfagan13, thank you for working with us via private message and glad that after transferring the modem from our inventory to your account corrected you speed issue. If you have any questions in the future please let us know.
Hi Ken, I have an update (finally). Spoke with Comcast Community cust svc (855-307-4896) and they were able to sort this fiasco out, as least until I can verify through my billing statement.
I've learned that under Comcast bulk agreements, the HD Tech Fee is known as "Landlord Tech Fee". Apparently this was the crucial piece of info that took this summer to figure out. Svc rep was able to wipe the HD Tech Fee from my billing by inputting the code for the Landlord Tech Fee (?). Regardless, the exception was recorded on my account and he stated I should no longer pay this fee anymore.
If anything could come from this experiece, I just ask of Comcast to add transparency to their billing. Information disclosure would go along way in helping customers and vendor communicate.