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My email icon is not showing on the web page either and i spent an over long time with a very wrody tech guy trying to resolve it. He acted as if this were a unique probelm to me. He probably thought that is the case. Comcast's usual sow job--not telling its employees when there is a system wide probelm. I've had it!!!
I'll try that. But what angers me most about comcast is that they never tell any of their representatives that there is any problem. They act as if it's our software or compueters causing an indiddual problem--in other words their policy is denial and stonewalling.
I recently upgraded my internet to the Gigabit package, and was told that they'd be shipping a new modem/router to support the higher speeds as my original package was the 100mbps plan. It arrived on time, and I did a self-install, set everything up, etc. But after finishing setting everything up, I noticed that my speeds were abysmally below advertised. I was only getting 360 mbps download/5 mbps upload, my computer was plugged directly into the modem and meets beyond the hardware requirements for Gigabit speed. After some searching on the Xfinity forums, I noticed that the modem used for Gigabit speeds is called XB6, so I walked up to my modem and.. XB3, identical to my old modem.
I'm not sure if there was some accident on the customer service reps end, or if something got confused along the way but from my understanding I've been sent an identical and incorrect modem, meaning I can't actually reached advertised speeds for the package I'm paying for.
kewlprn wrote: I'd like to have it shipped, should I private message you here?
Yes, please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".
Why does COmcast think its ok to take away tv channels and "Update or upgrade" my plan without telling me? I no longer have the Great American Country channel-I need a subscription? Don't you charge enough??
Hi, TMH912 - On your billing statement for March, on page 4, you can find an information that beginning April 10, 2018, Great American Country (GAC) will no longer be available on Digital Starter it will now be available on Digital Preferred Tier. Please keep in mind, we don't own this channel and this change was a joint decision made by the owner of this network and Comcast collectively.
I was hoping that maybe someone in the forums ran into this problem before. Apart from a relatively rare outage had no problems with the service. Recently in Nov upgraded to a motorola MB8600 modem. In the past day my speeds have slowed down noticeably. speedtest.net shows download speeds of 10-18 Mbps whereas before I had speeds 100+ Mbps. Rebooted my router and modem to no avail. I have not reached out to xfinity/comcast support yet.
ping output looks a bit wonky - times in the past were in 10-15ms range with no packet loss:
$ ping www.comcast.net
PING e7010.dscg.akamaiedge.net (188.8.131.52): 56 data bytes
64 bytes from 184.108.40.206: icmp_seq=0 ttl=54 time=36.696 ms
64 bytes from 220.127.116.11: icmp_seq=1 ttl=54 time=48.542 ms
64 bytes from 18.104.22.168: icmp_seq=2 ttl=54 time=36.600 ms
64 bytes from 22.214.171.124: icmp_seq=3 ttl=54 time=31.420 ms
64 bytes from 126.96.36.199: icmp_seq=4 ttl=54 time=46.668 ms
64 bytes from 188.8.131.52: icmp_seq=5 ttl=54 time=25.793 ms
64 bytes from 184.108.40.206: icmp_seq=6 ttl=54 time=31.134 ms
64 bytes from 220.127.116.11: icmp_seq=7 ttl=54 time=36.726 ms
64 bytes from 18.104.22.168: icmp_seq=8 ttl=54 time=28.307 ms
64 bytes from 22.214.171.124: icmp_seq=9 ttl=54 time=25.415 ms
64 bytes from 126.96.36.199: icmp_seq=10 ttl=54 time=30.404 ms
64 bytes from 188.8.131.52: icmp_seq=11 ttl=54 time=33.063 ms
64 bytes from 184.108.40.206: icmp_seq=12 ttl=54 time=23.558 ms
64 bytes from 220.127.116.11: icmp_seq=13 ttl=54 time=34.322 ms
64 bytes from 18.104.22.168: icmp_seq=14 ttl=54 time=26.822 ms
64 bytes from 22.214.171.124: icmp_seq=15 ttl=54 time=40.753 ms
64 bytes from 126.96.36.199: icmp_seq=16 ttl=54 time=43.134 ms
Request timeout for icmp_seq 17
Request timeout for icmp_seq 18
Request timeout for icmp_seq 19
Request timeout for icmp_seq 20
Request timeout for icmp_seq 21
Request timeout for icmp_seq 22
Request timeout for icmp_seq 23
Request timeout for icmp_seq 24
Request timeout for icmp_seq 25
Request timeout for icmp_seq 26
Request timeout for icmp_seq 27
Request timeout for icmp_seq 28
64 bytes from 188.8.131.52: icmp_seq=29 ttl=54 time=20.032 ms
64 bytes from 184.108.40.206: icmp_seq=30 ttl=54 time=23.703 ms
64 bytes from 220.127.116.11: icmp_seq=31 ttl=54 time=26.135 ms
64 bytes from 18.104.22.168: icmp_seq=32 ttl=54 time=24.730 ms
64 bytes from 22.214.171.124: icmp_seq=33 ttl=54 time=22.258 ms
--- e7010.dscg.akamaiedge.net ping statistics ---
34 packets transmitted, 22 packets received, 35.3% packet loss
round-trip min/avg/max/stddev = 20.032/31.646/48.542/7.834 ms
** removed mac details **
I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.
Same exact issue here. Ken can you help?
Hello Kmb101015. I can assist with submitting a reissue request for your reward card. Please reach out to me via private message and include your full name, service address, and account number so I can assist you.
My contract is about to expire soon. I am looking for an internet-only deal for current customer. Please advise.
I just joined Xfinity Mobile a few days ago. Looks like I made a mistake as there is a $200 promo for opening an account that is live as of this post. Makes me mad that this wasn't offered to me a couple days ago. Can someone help me actiivate this promo?
My cell phone has a wifi monitoring app (WiFi Data). It shows that my new Xfinity gateway is transmitting 6 - 8 "ghost" access points (unidentified wifi signals) unconnected to my own network or the Xfinity hotspot. They have no SSID; only a BSSID. The gateway is in bridge mode and I've disabled the Xfinity hotspot, but these wifi signals are still coming from the gateway: 2 or 3 on channel 11 and 2 or 3 on channel 36 (it varies) even when I shut off my router. Joe (tier 3 advanced repair at Comcast) says they don't do anything and nobody can connect to them, but he can't tell me what, if any, purpose they serve. Anyone have any idea why Comcast gateways are sending out unidentified wifi signals?
Comcast called me tonight after I said on the feedback form that the issue wasn't resolved. I explained the issue and the tech did something and the signals disappeared, so the problem is solved. He didn't know why bridge mode didn't stop the signals, but now that they're gone, I'm happy. Kudos to Comcast for following up on the question.