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I have done some additional research and you are correct, you were receiving a credit for only one of the cable cards. I have applied a credit to your account for the amount you should have received over the past 6 months. Just for future reference, you have up to 30 days to dispute any charges or missing credits on your bill. Thank you for being a valued Comcast customer.
I have sent you a private message with an offer of a new promotion, Chinook2. To view your private messages, please click the envelope with the red number next to it, located in the top-right of this page.
Comcast tech came out. Checked the line and found a filter. He said it was not necessary, removed it, and fixed my upstream issue.
The Upstream light is no longer blinking and I'm locked onto 3 channels
|Upstream Bonded Channels|
With a little bit of perseverance I was able to get contact with a customer service on the message board and they were able to make me happy. I just wish Comcast would automatically do this for us. We have been with them X amount of years and giving us a good deal does not have the overhead of a new user. The deal I got was not as good as a new customer but it was good enough to keep me for 2 more years.
Hi rangerxlt, thank you for bringing this to our attention. I am unable to pull up your account with the email you signed up to the forums with but if a technician visit is still needed to repair your drop, please respond to my private message.
Hi JodieNJ -- Thank you for bringing this closed captioning issue to our attention. Close captioning issues are handled by a dedicated team. You would want to contact them directly to report this issue. You can do so by email at Closed_Captioning@comcast.com, by phone at 1-800-266-2278, or fax at 215-286-4700.
I'm glad your issues have been resolved. The only way to adjust the social security number on file would be to go to your local office and present your social security card along with a photo ID to a representative. They would then be able to correct your personal information.
Thanks Demarqui, unfortunatly, I am paralyzed and going to the local office is not really possible in my condition. It does make me ask how the wrong info could be on my account. I have never been to the office for anything. I suppose I'll never know since my "posting privileges" are being revoked.... SMH
Why are your "posting privileges" being revoked? Are you meaning here in the forums?
Are you able to scan your Social Security card into your computer?