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I changed to X1 a few months ago. Before I had 2 DVR and one HD box. The reason was to be able to record more than two shows at a time. The X1 system I got has the same configuration (2 DVR and 1 HD box), but I understand that the X1 DVR is more capable and allows to record up to 4 (?) shows at a time. That would make the second DVR superfluous and a 1 DVR plus 2 HD boxes system would be sufficient. Is this correct and I should trade in one DVR for a HD box.
Each of your DVRs actually records 6 at a time. It depends on your needs if you drop a DVR or not. If you do drop one, swap the DVR out for an XG2 to maximize your recording capability.
So last night I was watching an on demand program when the program quit and I received a message that the channel was about to change to start a recording. The channel changed but the message remained on the screen. I decided I would watch the program that was recording so I hit the exit button. The message was not dismissed. I hit the exit button several additional times to no effect. The remote is working as evidenced by the "Remote" indicator lighting up on the X1. No button on the remote would cause a response with the X1. I went to do something else so as not to disturb the recording that were in progress.
Upon my return, it looked as if everything was back to normal. Tried to access the Xfinity menu and received no response. Again nothing worked. At this point I held the power button to soft-reboot the X1. The X1 then went through the powering up screen. It held on the "Connecting you" screen for a good 5 minutes then to an 03030 error. Ok, time for a hard-reboot. I disconnected the power waited for 1 minute the reconnected. Powering up screen to "Connecting you" screen for 5 minutes to a black screen. After about 5 minutes of a black screen I repeated the hard-reboot. Powering up screen to "Connecting you" screen fro 5 minutes to black screen again. At the point I grabbed my tablet to see if there were any reported issues going on in my area or with the X1 service in general. After about 10 minutes programming appeared on the TV. All good right? Wrong! Hit the Xfinity button and the menu pops up. Move the cursor one space and that's all she wrote. No response from remote commands. "Remote" indicator on the X1 flashing with every button press. I wnt through the same process 3 more times before calling it a night.
This morning all looked well again. Wrong! Hit the Xfinity button and the menu pops up. Move the cursor one space and that's all she wrote. No response from remote commands. "Remote" indicator on the X1 flashing with every button press. Initiated a hard-reboot before leaving for work and left. Get home tonight and all looks well. Wrong yet again. The X1 is now sitting at a black screen.
So we can skip the obligatory "bad signal dude" reply. A tech was here over the winter to install new Netflix capable satellite boxes because they didn't work out of the box. Whod'a guessed right? He gave everything a clean bill of health. This was a Comcast employed tech not a contractor and may have been the most competent I've ever dealt with.
It hasn't been classified an outage but the US SNR has dropped below acceptable levels in your node (it's not just you) and being worked on by the local maintainance team.
I apologize for any inconvenience you have had with lowering your bill. I can definitely look into your available promotions for you to see if we can lower your bill, no haggling required. Please note, the reason why your bill is at the rate that it is now is due to you being subscribed to single plays, as in you are billed separate for internet and TV services. With our Double Play, as you have listed, you and all of our customers can save plenty of money by bundling together. With this and any promotion, our customers are not required to switch equipment, unless they are using really old equipment (End Of Life equipment) which you would be notified when ordering. Please keep an eye out for my private message to you with a promotional offer. To view your private messages, please click the envelope with the red number next to it, located in the top-right of this page.
The modem works completely fine, though, with data rates as advertised (75 Mbps). Splitting is completely necessary, though.
The modem may work fine but you know the cable box doesn't. It's something that needs to get fixed correctly.
You can't amplify a bad signal, you don't want to run your modem through an amp and there's more to having an amp with an X1 DVR and Xid boxes. Have you taken a look at what's in your house now?
As mentioned in our private messages, since the device you are discussing is not a Comcast product, if you are having difficulties with it performing correctly, you must contact the device manufacturer.
This is not a Comcast issue that we would be able to assist with, as the audio from the cable box is functioning correctly without the TV Ears.
Well, I guess good things come to those that wait. I tried Netflix this morning on this box and it worked. I didn't have to power cycle it or anything. I guess the rep at Netflix was correct (except it took a good bit longer than he said).
Be aware that if email you send is addressed to another ISP, and Comcast decides it's spam, they just throw it away. There's no bounce message, no notice to you, and no notice to the intended recipient. It's despicable, but that's what they do.