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Hi TLongstreth, thank you for being a loyal customer and I will gladly assist reviewing current promotions I have available at this time. Could you first please verify your account by sending me a private message with your account information (name on account, address and account number).
When a customer orders installation via a Self-Installation Kit, if they are unable to install the services themselves and a technician visit is required, a Failed SIK charge will be assessed.
If the technician reconfigured your in-home wiring, the charges are valid, since self-install was the initial choice.
Was porting my old mobile number to my new mobile phone. Have had that number for 15 years and did not want to have to change it.
Have been working on this since 10/13/17. Last Wednesday, tech decided to send me new sim card. Friday, that was installed, able to clear bad number from phone, but told I had to pay for 5 phones on my account, when I only have one. Pay, wait for refund, and they will turn it on. I did not do this and was sent to fraud. Security person said not to pay, they would delete from my account, as obviously not mine. Other 4 phones sent to another state and they would handle that issue. So now waiting for account to be corrected and to receive email that account has been cleared. Cannot be called, as I don't have a phone (using my grandson's phone to work on this). So will probably be Monday before my phone works.
Have to say that the security measures have been very shoddy. No one asked for confirmation of my social security number until the final tech on Friday. Before that, they wanted the credit card that hijacked my account to start with. So very disappointed with lack of security for my account. Hope that will improve. Also would like to see a way to check on my "tickets" online, rather than having to wait for email/phone call. Would allow me to have fast response to Xfinity during this process.
I thank you for your interest Ken and the way you have helped others with their issues. If you could check on my ticket and let me know what happened with fixing my account, that would be great. But I appreciate you coming on the forums to help Xfinity clients.
lisataylor, so if I understand correctly, you want to port your old mobile number to your new phone but can't because your account is being investigated for fraud because you have unactivated ghost lines on your account. Sounds like a lot is going on here, but I'm here to figure this out for you. Please send me a private message with your full name, account number, and address so I can get a better look.
Hi jjf3792, your Cisco 3941T device is an xFi compatible Gateway. I took a look into it and it appears that your Gateway has been xFi enabled and you should be able to login to xFi.
Can you please try again and let me know if you are still experiencing issues?
Just started having a problem with my remote. When the voice button is pushed, the remote goes dark then the light flashes green four times.
sounds like the remote's batteries are low and use of the voice function causes the remote to 'reboot'. did you try new batteries?
Hello Bbondsmvp1. I can help review your account and the late charge that you were billed for. Please send me a private message and include your full name, service address, and account number so I can assist you.
Hi Charann35. I can review your account and check the speed upgrade options. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.
Hello psbjrmd. I can review our policy for your area regarding the availability of the Seasonal Convenience Plan.
Learn more about this here: https://www.comcastseasonal.com/
To get started, please send me a private message and include your full name, service address, and account number so I can access your account and research further.