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Hi All (Hopefully Xfinity Tech Support),
I'm trying to get an Openvpn Remote Access Server working for my personal use. What i'm finding is that UDP packets are not reaching my external interface of my firewall. Can this be unblocked?
Xfinity Service (Coax) -> Motorola Cable Modem -> Firewall -> Switch -> Computer
Modem: Motorola Docsis 3.0 Modem (SB6141)
Firewall: Ubiquiti ERLite3 Firewall
Switch: Cisco 3560G
Computer: Vmware ESXi (Linux Ubuntu 16.04)
My packet captures are taken from the outside interface (Facing the cable modem), and i'm not seeing any UDP 1194 packets turning up in my captures. Can anyone help? I've reviewed the blocked port list, but I don't see UDP/1194 on that list. Not sure what's up beyond a Comcast blockage.
Other troubleshooting steps:
- Yes, i did packet captures on my Linux VM, nothing was seem, that's why i went upstream to my firewall outside interface.
- No i'm certain this not a problem with other protocols (i.e. TCP/1194, TCP/443, TCP/760, TCP/32400) i use all of these ports for other services, so i'm not unfamiliar with the setup of port-forwarding, NAT, firewall rules, etc.
Nevermind, totally my fault. I had some silly server configuration setup wrong. I can happily report that I have NO BLOCKAGE of UDP/1194 or TCP/443 my Openvpn (Behind my firewall) is humming along fine and I have Remote Access VPN working properly.
Yay! Thanks for looking though.
Should I switch Arris TM822g modem to Xfinity Wireless Gateway? I already have a new Linksys wireless router.
OP. Just as a FWIW, I always advise posters to stay far far away from those combo gateway devices !! Just look around the forums and you'll see that there are boatloads of issues with them.
There is always an inherent disadvantage with these. Combo gateway devices are always a compromise in both quality and performance compared to separate units. Also, only the ISP can update the firmware so you are always a prisoner of that / them. And the firmware is typically crippled by the ISP's customizing of it and they typically eliminate valuable features.
One of the biggest issues with them is that it is far more difficult to diagnose connectivity issues when it comes to troubleshooting. You can't narrow things down by using the process of elimination by removing just the router from the path. And if either segment fails / malfunctions, you have a total failure. I think that CC made a big mistake when they changed their policy and decided to start supplying them instead of dedicated devices. The suits seem to think that this will save them money for support costs but I think that they are getting far more support calls/complaints than ever... We certainly are seeing far more complaints in forums now !
Another issue is that Comcast has created a publicly accessible 'xfinitiwifi' link on their gateways. It supposedly uses separate bandwidth from your own. You can disable it from a link on the Comcast site, but people have been posting that it keeps turning itself back on every day.
Get separate units and keep the control of your home network in your hands instead of theirs, you'll be much happier !
I have a package price that requires Ecobill and autopay. If I make a manual payment online that pays off my balance due before the autopay date, am I in jeopardy have having my package price go up because it would be considered a violation of the autopay requirement? Thanks.
Hi Rick441 -- The Autopay requirement only requires that you be enrolled in Autopay. You are welcome to make manual payments on your account as long you keep your Autopay enrollment active. Making manual payments will not jeopardize your Autopay standing.
#1) with exfinity can i use a basic phone ?
#2) do i need to purchase a giga bite or two or unlimited to use the mobile net work?
#3) what if i don't have intranet on my basic phone now( with verizon) or wish to have it in the future because i use it just for a phone.my intranet is at home.
logsitter, N_A_S, provides great info. We only support smart phones at the site they listed above. So your basic flip phone from Verizon is not compatible.
Our plans come with unlimited talk and text and the first 100MB of data (across the account) for free with your XFINITY Internet service. Every additional amount of data used is either charged at $12 per gig or you can get unlimited data for $45/month.
I ordered iphone 7 on 2/25 online, received the phone on 2/28. There was an offer of $200 gift card and said that I would receive an email within 7 days. I still have not received any email updates about the gift card. Could someone look into this matter. Highly appreciated.
Subject says it all. Just following directions from pinned post. Thanks in advance.
So, just to be clear in case someone from comcast reads this, I'm having the same problem of getting the upgrade message when trying to access xfi.
tpierce0145, let's take a look at the error. Please send me a private message with your full name, address and your modem's MAC address for help. Thanks!
I have had Xfinity X1 for a year now and from time to time different channels will be messed up, like Bravo, TBS, HBO, last night it was ABC sometimes messed up to the point I can't watch it. I will describe the problem......it is like when I had Salelite TV and a storm was coming in, the channel will scramble, a guy at work told me that the pixels were scrambling. I have unplug each box from the wall and each TV from the wall and the channels still do it. Anyone know what I need to do to fix that........could it be my Box? I know it is not the TV because if the channel is messing up I will check that channel on other TV's in the house and it is the same. Getting very frustrated with this, ruins show I want to watch!!!
Thank you for any help!
Audio and video problems mean when the signal for the channel you are trying to watch is too weak or has too much noise, most likely due to a poor connection between the cable box and Comcast's network.
Troubleshoot by checking all connectors for corrosion and tightness, and by looking for damaged coax cable. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power.
If you can't find the problem, call them at the phone number on your bill or 1-800-Comcast, or chat with them using the TV Support option at https://support.xfinity.com/chat. Ask them to check the account setup and send a refresh signal to the box. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have or sign up for their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, about $6/mo) and keep it for at least 60 days. If the trouble is due to a faulty Comcast cable box/DVR/digital adapter or anything outside your home, you shouldn't be charged.
For additional information please see Pixelation, video and audio dropouts, One Moment Please S0a00 messages.
Comcast should offer a way to do that, but they don't.
If it's only happening for one sender, Comcast Security Assurance might be able to help. Give them a call at 1-888-565-4329 (from http://constantguard.comcast.net/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful. If so, be persistent, and keep at them until you get a satisfactory answer.
Otherwise the only thing you can do is turn off spam filtering completely so that everything they deliver is placed in the Inbox. https://www.xfinity.com/support/articles/spam-filters-and-email-blocking or https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience shows where to find the setting.
I recently switched to Comcast for my landline. I have long distance included. When I call Comcast landlines in another area code, the phone on my end only rings twice. Apparently, though, the call on the recipient's end does continue to ring until picked up or Voice Mail picks up. But at my end, it in two rings and then silence.
What's up with that?
I purchased a Galaxy S8 on 11/14/17, during a promotion that offered a prepaid gift card for being a new xfinity mobile customer and was a current xfinity home customer. The sales consultant informed me that the prepaid visa card would take 16-18 weeks until I receive. To date I have not received. I contacted customer service on 3/5/18 and after an hour on the telephone was informed that there never was such a promotion. She further stated that Samsung has never had a promotion, only Iphones. Knowing that this is not correct, I would like some help on where to go from here.