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There are cables in every room of the house but that adapter is no where to be found. Now what?
If you're just using it for internet, see if you can figure out which of those 5 cables attached is going to your modem. If you can, hook it into the passive input ( next to input) and you should get a live signal. If you need it for anything more than that, you'll need the adapter.
We apologize that you are experiencing issues with disabling hotspots. When logging into your modem I did verify that the Xfinity WiFi hotspot is disabled. Since I noticed a device connected to the wifi service I did not want to disable that.
You can manage the WiFi and hotspot yourself by following the directions below:
As for blinking lights, which ones on your device are speaking of? You will notice that I have included a list of lights on your modem and what they mean.
We hope this helps. If you have any additional questions, please don't hesitate to let us know.
We apologize that you are experiencing slowness with your WiFi service. Comcast is able to help with slow speeds, however like any Internet service provider we cannot guarantee WiFi speeds. How is your speed when you are on a computer that is directly connected to the modem via an Ethernet cord. We recommend that you test that speed at, http://speedtest.xfinity.com/
If the speed test results are less than the tier that you are paying for, when your computer is directly connected, then we can do some more advanced troubleshooting with you. However, if they are accurate and you are able to receive the 75 Mbps, then the issue is with the Wifi alone.
Since may things can effect your WiFi speeds, we have some great resources to help boost that WiFi signal which will provide you better service.
We hope this helps. If you are experiencing slowness when directly connected, please don't hesitate to let us know.
The upstream power is too high and may be intermittently fluctuating even higher out of spec. That can cause random disconnects, spontaneous re-booting of the modem, and speed and latency problems.
In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.