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I received a bill from Comcast for ONE CENT. AND HAD TO PAY IT WITH A CREDIT CARD. COULD THEY HAVE NOT JUST PUT THAT ONE CENT ON MY NEXT BILL? just asking.
I’m trying to find out where I can go to see my DVR usage info (hours/gigs used-remaining. I used chat with tech support and he said it’s in the My Account App. under Device Info/settings. The version of the My Account App I have doesn’t have anything that resembles this. I can go into Tv then click on each box. But all this shows is Rename-Support-and device model and serial #. Any help on where I can find this Info is appreciated.
if you want to use an app to view your in home recordings percent full and recordings etc run the Xfinity TV Remote app. select DVR manager and 'my recordings' and at the top it will tell you the %full. to see the number of recordings, use the X1 tv and view recordings (will show the number and the percent full). The hard drive in the home uses less space for SD, more for HD. (app description above is for iOS devices. for Android, select the menu icon then recordings.
I recently had X1 service added to my existing internet service. When using the "My Account App" it will not send the name of my set-top box to my TV when selecting "Identify this box" which is printed in blue right below my devices name. For example, my Living Room box indicates it's connected with a green dot next to "Connected". But when I select the blue "Identify this box" and then "Send Name to TV", the app looks like it's responding but nothing happens and no message is sent to my TV. It also doesn't send the name of my set-top box associated with the master bedroom TV as well.
It did work the first day I had the X1 service installed but no longer. I removed the app and reinstalled it but still no luck.
Is there an issue with the app I'm not aware of.
Sorry for the issue you're having while trying to identify the names of your boxes. We are not aware of any known issues with this feature. I would like to research this issue further. I'd like to start off by reviewing the account on the backend to see if I can identify what's causing your problem. If necessary, I can have this issue escalated to my app team.
In order assist you, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the account number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.
I stumbled across a fix. Under >Settings >Preferences >Noitifications >XFinity Voice was turned off because I didn't like incoming phone calls poping up on the screen everytime someone called my phone. When I turned it back on, the box name now appears up on my TV when I send the set top box's name via the Xfinity Connect App.
So anyone having this issue should check to see if the Xfinity Voice notification is turned off and reset it to on.
When I am on my Ipad and go to the App Store and try to get the Xfinity My Account app it is
not listed as a choice. Here are the choices: Xfinity Connect, Xfinity Stream, Xfinity Wifi Hotspot, Xfinity Home
and Xfinity TV Remote. There is an Xfinity My Account App that comes up on my iPhone but not on my iPad.
It never says that the My Account App is not available on iPads. Very frustrating!
My question is still unanswered. See my latest post. Second time I asked for clarification!
I provided screen shots on how to adjust/select iphone instead of ipad. you touch the word ipad with your finger and the drop down list appears. then touch iphone and you can load the app. Comcast did not 'make' the app 'universal' so it shows on both lists.
Unable to submit my monthly payment. I just get a message "received a soap fault from ESP payment service".
I figured out my problem (I think). I needed to update my credit card information. The expiration date had lapsed even though the credit card number stayed the same. I just had to re-enter the information as if a new method of payment. Thank you for attempting to help me...I appreciate your response!
i want to cancel my netfix. how do i do that
How can i block grandson from ordering things?
Hello MICHAEL81959, to keep your grandson from ordering movies or shows on your cable box you must set up your parental controls/purchase pin. If you need assistance with setting the controls up please click on this link.
I got an email from Comcast suggesting I take a look at an app called "Xfinity My Account" for my apple devices. I looked on the app store from my iPad and there is no such app listed. There is Xfinity Connect, Xfinity Home, Xfinity Stream, and Xfinity Remote TV. I chatted with a Comcast support rep who said the app I was looking for was available on the iTunes store. There are no apps available on the iTunes store. Am I missing something?