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Thanks for your help. I was not clear in my comment and I am sorry for that. I have an old cable box that is showing up on MyAccount app. It is still showing up even though it has been replaced. Trying to find a way to remove it. Thanks.
The equipment usually disappears once the item has been scanned back into comcast's inventory.... it can take a few weeks sometimes before old equipment drops off the list.
If ti bothers you that much, call into Comcast at 1-800-266-2278 or 1-800-934-6489 and speak with a CSR about it....they may be able to bump this up to a higher level of support, but since it is a standard process, they may just let the existing arrangement take its course.
I assume that an Xfinity wifi connection will allow internet streaming (YouTube, radio music stations, videos, etc.) without incurring data use. I use ATT.
If you are streaming using your Xfinity account, you will be using the data associated with your account on Xfinity and it will count towards your cap.
Oh. Hmmm...let me get this straight. So if I'm I'm logged on to an Xfinity wifi hotspot, and I stream a baseball game, it doesn't touch my ATT mobile data account, just my Xfinity data account, even though I'm using wifi? I've never streamed using Xfinity wifi, so I have no idea what my allowed data amount is. How do I find out? Would that go against the same data allowance as when one downloads a movie over my home ethernet/wifi ?
Short answer, YES...it all counts the same. Almost all Markets are now on a 1TB data cap with the exception of an area near San Francisco last I heard. YOu can view the 1TB announcement at this link: http://forums.xfinity.com/t5/Your-Home-Network/Ter
Hi Genewntn, I have refreshed your number in our server, could you please log in and let me know if you are able to see call logs? If not please respond to my private message to further assist.
I have escalated your concerns to our National Activation, Security and Repair Department. This department specializes in handling unresolved service issues such as yours. I have included your contact number provided in your account, and if additional information is needed, you may be contacted by a representative within 24-72 hours. If you would like to be contacted at an alternate telephone number, please reply directly to this post.
I have scheduled a technician to come out and resolve service issues on this Friday 12/18 between 3:00 pm - 5:00 pm. If this is not a good time for you then you may reschedule your appointment at your convenience by logging into your My Account App using your mobile device. If you have any further questions or concerns please do not hesitate to reach back out to us.