New to the Community? Start here.
I have an open ticket with COMCAST, Xfinity VOICE2GO doesn't work completely with SAMSUNG GALAXY S8(even though phone is out in market for pretty long time as per standard of mobile industry).
I can make call but the party I am calling can't hear my voice, I can hear them but they can't hear me, my tickect is more than 1 month old still no result
utopia.net ? are you serious?
Is it truly unavailable or is it just not working on my new number? The message in the connect app is “text messaging from xfinity is unavailable at this time. Please check back later.”
The Xfinity Connect app was working great on my samsung j320V until I upgraded to android 7.1.1 on 11/21. Since then it works only when I have used the phone recently. I read where this issue was resolved on a Samsung S8 by changing the new battey saving settings. I have tried changing those settings and have reinstalled the app but it still quits working after the phone is idle for awhile. Perhaps I am doing something wrong. I know the settings are a little different on the Edge Vs. the J3. In any case I need some help as I have tried every thing I have read about. This app was a great help for us and would like to have it back.
Hello SPIKE889. I can assist with your Voice2Go issue on your mobile device. I would like to start with ensuring the provisioning on the back end is set correctly. Please send me a private message and include your full name, service address, and account number so I can access your account.
Hi Jones81, I can assist you with getting this persons access removed the account. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?
Xfinity Connect does not display the subject information when opened with the Edge browser but when opened with the Firefox browser it does. This is critical information that I want to see before opening the E-Mail so that I can determine if the E-Mail is most likely spam.
Hi iwampfler. I can definitely understand your need to be able to view the header information. Since we know this feature is working in Firefox, this isolates the cause of the issue to be Microsoft Edge. Have you since been able to verify you have the most up to date version of this browser? Also, you can try to reset the browser as well.
For more information: Configure Microsoft Edge Settings on Your Computer
Today, 11/19/2017, the header information is again available. Thanks for your concerns. A cumulative update to Windows 10 was installed recently and may have fixed the issue.
Have an iPhone 5 running 11.0.3
my Xfinity app has not given me any notifications that I have received an email after the past 2 updates.
All notifications are "on" in the settings section and have done several restarts.
Any help is appreciated.
add email user to comcast xfinity email