New to the Community? Start here.
Hello, Mike20878. Please refer to the information below found at this link for how to adjust the background refresh/sync associated with the app:
How do I refresh my messages?
Just trying to be of help here and hope to clarify things.
Within the Connect App itself, you can clear the list of calls so that they are not continually showing up on your screen. I use the App on my Android smartphone and here is how I can do it within the App. With the App open and selecting the Call option from the menu, on the screen that takes you to get your call list visible by selecting the icon at the top of the screen that looks like a clock. When that screen opens up and you have the listing of calls visible, in the upper right hand corner of that screen it has a set of three dots stacked on top of each other. Select those stacked dots by touching them. This opens up a menu where an option Delete All Recent Calls is visible. Select that option and it will delete the calls from the list within the App.
What the other poster was referring to I believe is the actual call logs that you see when you log into your account through a web browser and select the call logs of the voice section there. The entries in those logs can't be deleted because they are what Comcast uses to do your monthly Xfinity Voice billing from.
Hope this helps and aids in clarifying things some.
I will answer my own question here so that if anyone else has this same question the answer will be here.
I have been able to make a three way call using the Connect App, works as most typical three way calls do. Call the first part, once they are connected select the Add Call icon and dial the other part and after they pick up click the Merge icon and all three parties are on the call.
So I figured it out. This all happened when Comcast upgraded my secondary account to the new web portal. I figured the problem was locally on my machines as in the past I've configured all the ports and setting locally. No longer true, especially with IMAP, the settings are all controlled at Comcast.
So the fix was to log into my web mail, then click "Preferences" just above the tool bar near the top. Go into "Email" then "EDIT" my account, very top option, delete my secondary and add it back in. That fixed everything. Even trickled down and fixed my Connect app issues as well as my local outlook issues.
Good to know!