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I took a look at https://www.xfinity.com/netflix, but it's not clear to me if the Netflix feed comes from the Comcast TV cable or from wifi. Can it go either way, or is one the default?
something weird happend the box reset itself then I turned off my tv now I can't get any menus or turn th channel.
is my box fried? or how can I get my remote to control my tv. again.
can i purchase my own cable boxes and return the boxes back to comcast
I'd like to place my XiD box in a cabinet. Is it possible to use an IR extender with this box? If so, what's the best way to do it? What kind of extender do I need? I'm fairly tech savvy but I've never messed with IR stuff before.
That's terrific. I'm going to pick up the box tomorrow and live with it a few days using voice commands before I bother with the IR stuff. Maybe I won't even need it. Thank you for the help, Andrew
Can I connect another TV to the "cable out" connection of X1 box?
We switched to Xfinity today from Verizon. We didn't watch TV until just before bed and the reception is horrible! It is tiling and the speech is garbled. We reset the box twice and no improvement. Is this what to expect from Comcast? If so I will have to go back to Verizon.
Hello @murjur. We apologize you are experiencing trouble with your cable service. I can assist it getting your issue resolved, or get a technician visit scheduled if need be. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.
I have a 4k tv just not the box.
but is it even possible to watch the 4k content? through a non 4k box? will I be able to watch it
Occasionally, an older TV series I am interested in will have a "marathon" of old episodes on a particular date. I find it annoying to have to schedule each one separately in the DVR, especially for 1/2 hour shows, when the marathon lasts for 6+ hours.
Is there any way to select a time range on a particular channel to have all the shows in that time span recorded? Please don't suggest recording all episodes for that show, then delete it from future scheduled recordings after the marathon has taken place. That just clutters up the scheduled shows menu with a bunch of "cancelled" shows.
My X1 TV service freezes at approximately the same times almost every day. Often it is a complete freeze and sometimes the X1 box is no longer able to communicate upstream (XRE or RDK on-screen messages). A hard restart of the main X1 box is always required.
I have had multiple Comcast technicians perform onsite visits who have:
I see no detailed event log for the X1 boxes but every X1 freeze occurs at precisely the same time that my internet modem logs the following events:
My internet modem is never affected during those events but my X1 boxes freeze. They often do not recover until a hard restart is performed.
I have manually logged the timing of each X1 freeze over the last month. The freezes occur at approximately the same times every day while I am watching (and likely occur at those same times when I am not watching). Here is a summary of my observations since December 13:
As noted, we have addressed and likely eliminated local line, signal, noise and equipment as the cause. Because the freezes occur with such predictable timing, it seems to suggest that something is occurring upstream on a scheduled basis within the Comcast/Xfinity/X1 server or equipment infrastructure.
How can we get this information to someone knowledgeable who can take it thru proper next steps? I really like the X1 platform but reliability and stability are currently lacking!
After 5 months and:
Comcast finally heeded what my documentation was showing, that something was happening on a timed and recurring basis upstream on the network. I had been providing evidence that Internet modems were logging the same issue that was causing the X1 freeze events. Comcast remotely checked other account modem logs upstream from my house until the critical failure messages were no longer seen. Bingo, the source of the X1 freeze events was pinpointed. Comcast found a defect well upstream of my neighborhood and repaired it.
Since February 12, my X1 has not had a single freeze. My next door neighbor also states his X1 freezes have stopped. It's likely that many other X1 customers on my leg of the network are enjoying X1 without the routine freezes.
This issue is closed from my perspective. Thanks.