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The V4 is too new and too rare for us to be able to answer you. Very few are in circulation.
The V4 is a 4K capable box. If and when Comcast ever delivers 4K signals you may wish you had one. Unless you have a 4K TV and until Comcast actually delivers 4K signals there is probably very little for you to worry about. You are fine with the box you were given.
On the other hand, if you are an audio/video enthusiast and you have a 4K capable TV set you may wish you had the V4 box.
rustyben please spare us any of your technobable responses...
Just started DVR service, so I headed to my local service center to pick up a dvr capable box. I was given the XG1v4-A. Unfortunately the unit was not functional. Spent a couple of hours this morning on the phone with support, and the verdict was that I need a new one. Upon heading back, I was given the MX011ANM, which is much bigger and seemingly quite a bit older. Upon asking about the difference between them, I was told there was none and that they all do the same thing. Can this be true? Is anyone able to educate me as to the difference between these units, and whether I should want the newer model?
I am familiar with setting up a "favorites" list in the guide. I would like to make "favorites" my default guide but the box always goes back to "All Channels". Is there a way to create a default guide?
Yes there is. Go to Settings (gear icon) / Preferences / General / Default Guide View and change your default to Favorites.
I did just that and deactivated the MoCa. My master bedroom tv is now working and hasn't stopped but time will tell. At first when I deactivated it the MoCa online and started changing channels it stuck for a second on the screen and something popped up on but not long enough for me to read. Something about an error was occuring but it will retry to correct itself. Then it went to the channel that I plugged in. It hasn't come up again...
My light is still on my modem that shows MoCa though (I thought that would have went off). I went outside to where the Tech. installed the MoCa yesterday (right at the side of my house) and attempted to remove it but it felt and looked like I was twisting the cable line too much as I turned it to remove it. Before I created any more problems I just tightened it back on and left the outside MoCa enabled.
Should I do anything further or just monitor the problem for now and then reassess?
I truly apprecite your help here as I can not gather this from a Comcast phone call. I usually get someone overseas or they will not troubleshoot things beyond just sending a signal to my box which we know isn't going to fix this. It truly becomes frustrating.
On another note, how can I change my username for this forum and are we able to edit our own posts once they are made? If I can not do this do you have the ability to do either?
Hi Gigi199, your free month membership can be used on any device that you log into. If you add the fire stick to your other television the equipment should work the same as it did on the original TV. Also your subscription if you decide to renew it will be through Netflix, Comcast will not bill you for using Netflix on any equipment that you have.
This depends on the type of TV and it might not work with all of them. For some TV's if you press the input button once again it will rotate between the different inputs. For others that option does not work and you would need to use your TV remote to navigate inputs.
OK...our "complaint" is; " We're having trouble connecting to the X1 Platform". We see that at least 3/4 times a day.
At least once a day, and sometimes more, we "loose" all 3 services(TV, Internet, and Phone). We are so tired of getting the "Red Screen of Death" telling us make sure all cables are tight, and if that does not work, pull the power and wait for at least 10 seconds, then re-power". Our internal cables are static, that is they are not disconnected or reconnected.
In short the service is totally unacceptable. Meanwhile, the really small SD boxes never fail. The TV picture is always there and there is no problem changing channels. Not so with the HD STBs and the DVR, and the X! Platform. There are times when the TV picture continues until we execute a channel change, then we get the " We're having trouble connecting to the X1 Platform". Last time we had a Service tech here, the problem, according to him, was located at some major node somwhere else in the community. We believe there is a major problem with the X1Platform line servicing our home. We have discussed more than once about dropping the Comcast X1 system entirely.
Anybody else in central maryland having these problems??
All of your X1 boxes are out of spec. It's hard to tell if it's an exterior issue or not because you are one of only a few customers on the street. I would get another tech out to
a. If it's truly a node issue, somthe tech can get it to the proper department to rectify, you can ask for a ticket number as well
b. If it's not a node issue, have them install a no loss amp if one is not already installed.
I currently do not have an X1 box, but have some questions about it.
Are you able to log in from your computer or mobile device and adjust X1 settings through a web interface? Depends upon what you mean by "settings". Maybe you could be more specific. https://www.xfinity.com/support/cable-tv/x1-dvr-with-cloud-technology-available-features/
I have a splitter at the end of my cable that comes into my home. One cable goes to my cable box, the other to my cable modem. Would the splitter cause any issues if I were to one day get the X1 system? You won't know for sure until you install it. However X1 boxes are extremely signal sensitive.
Does the X1 bog down your Internet when using other devices on the network? No, unless you have a defective connection to the Comcast network.
Does it update frequently? Daily but you have control over when it happens.
Does the X1 eat up a lot of your monthly data allowance? No.