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found out that a cable from the outlet in the bed room was of low quality and the signal was being lost or weakened, tech replaced cable and have not had a problem as of yet. Also removed backup battery, phone does not work if the power is out (no cable) Thanks
Thanks for your help and concern, After talking with several different customer service reps and several resets and a online chat session I was finally able to get a technician scheduled to come out. Less then 15 minute later it started working again. I called again to cancel the appointment. A few months ago the utility pole in front of my house was struck by a car and had to be replaced. Every since then everytime it rains hard I lose my phone service but not my internet. Who knows
I started getting a lot of loud static and crackling noise on my land line. I tried plugging into other outlets and the noise remains. Any help?
Plug your phone directly into the modem, does the noise stay or go away?
If it goes away, it's something in your home wiring.
if it stays, you've narrowed it down to either the phone or the modem.
Hi kchoskinson. I would like to assist with the call logs showing calls you did not make. I have sent a refresh through to your call log information. Please check to see if the information is still showing erroneous calls.
Hi alovenest, I looked into your account and I do show that your voicemail feature was removed. It normally takes up to 24 hours for the system to fully remove the feature from your services, if you get a message within 24 hours you won't be able to check the message but you will get a notification. I remove the stutter tone on your phone line so that these messages don't flow through to your phones or apps anymore.