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Hi, flipwilly2. All potential phishing sites and phone numbers should go to our Customer Security Assurance team for verification/review. I have sent you a private message with their contact information so you can report this phone number to them.
Below is a link to the steps to view the call logs for your XFINITY Voice service:
Please let us know if you have any further questions.
When installing a battery in my own purchased phone-internet modem - I note the following in an enclosded slip
Please check the following in place before installing or using your Battery
1) You must have an active phone service "provided only by your service provider" on your Phone Modem to use the battery pack.
2) Back Batteries only support the PHONE PART of the modem.
3) Internet part of your modem is not designed to be used with battery pack regardless
of if you have a phone service or not.
4) Make sure your modem is directly Plugged into the Wall. (NO SURGE PROTECTORS OR POWER STRIPS CONNECTED OR APC SYSTEMS).
5) Make sure the battery port is in good shape before you insert the battery as in most cases used and or rental modems have bent pins and may create an issue when inserting the battery properly.
6) Your battery will now require 12-17 Hours Charge initially.
7) A new battery will undergo three battery test stages;
(a) an initial full charge,
(b) a full discharge after that
(c) a full re-charge back to a fully charged state.
8) The full process will take about 6 days.
MY NOTE USE 192.168.100.1 TO READ DETAILS OF YOUR MODEM
Question - WHY require plugged in to direct plug and no surge protectors? I undeersttand the reason for NOT using a supressor on the coax- but why the caution on the 110V ac plug ??
Surge protectors / power strips can go bad, go offline and your battery would drain to zero leaving you without phone service. Personally, I only use UPC systems and forego the use of internal batteries in my electronics.
I recently bundled my land line with my Comcast internet and television service. Do I have to contact the previous land line provider and inform them that I have discontinued service?
If your Comcast phone service is active at this time and you are still using your old provider's phone number, then you were successfully "ported" and your previous service should have been disconnected when the porting took place.
I would like to look into this for you further from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you
Hello @ceppags. The information provided by BruceW is certainly helpful. I can also assist you with the trouble you have been having with your internet and telephone service. I would like to access your account and perform an equipment and area diagnostics test to see what may be causing your problem. Please send me a private message and include your full name and service address. If we need to, I can help you schedule a technician visit to inspect you home as well.
Thank you very much, especially for deciphering my error and realizing I meant 7 numbers and not 5. I must have missed something from Comcast. For sure, a company would let their customers know of this change. There should be a big headline at the top of this Sub-Forum.
No response at all from Comcast (though I have not today checked all of my e-mail Inboxes). Since Tuesday (4 business days ago) I have not received ONE Client call on either the Hijacked Long X Law Practice Number which the Lower Level Customer service people have "assured" me they will be able to restore (though with absolutely no Urgency to Escalate this task) or on the "New (Unacceptable unless very temporary)" Phone Number assigned to me.
I am losing untold business and I can't even get a response from upper Management.
But hey I've only been a loyal Customer since 1980, with the Triple Play for years, so maybe that fact alone ain't enough for anyone at Comcast to this point to GAS.