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Hi Em723, the usernames are unique and have different access which you can control by logging in. But due to your TV services being tied to one account, all the apps use the same account to view any content so your recorded shows and recently watched will show up the same on each username. The point of having different usernames is to protect the primary users (account holder) information from others that they want to share the service with. You may want to create a username for your children or a friend but you don't want them to have access to changing your plan or seeing what you pay each month, this protects that information and unwanted actions performed on your account.
Yes, that would be fine. Thanks!
In the future, is there a way for me to remove specific devices from my own account?
Does this help?
Hi crr23, I am following up with you on behalf of ComcastKenF. Thank you for providing your information, I have removed your login and password from all connected devices. You will have to sign back in to each device that you want to use to continue streaming. Now your login is safe and cannot be used by anyone else without entering your credentials.
Yes, believe it was a cloud issue which is now fixed. Don't know if "syncing" on dvr menu had anything to do with it since was already working after 3 days. Tech came to my home and did some cable replacements which he said could be causing the spikes seen on my router effecting playback but everything was already working fine and still is. Hope the problem is fixed now. I received an email today asking me to accept solution that was in the very beginning about watching recorded shows away from home before they were done recording, which had nothing to do with the problem so I will not accept that as solution. Wish they would respond to cloud fragmentsmissing when recorded as being the problem.!
This issue (error code) keeps occurring I cannot watch my shows on the app
This has been going on for the last 3 months
It's very annoying and an inconvenience to constantly not be able to watch my shows because of the error code or because their is no syncing between my dvr and app
8001 means the asset shows available but is not playable (corrupt, missing storage, etc). should be available on the home X1 equipment.
I'm on the development team.
Go to Settings. Choose Allow Background Audio. With player up, lock device (or background app—e.g., to check your mail). If player would have 15s skip buttons—e.g., for DVR content or fast-forwardable OnDemand—lock screen and control panel will, too. Linear content, as below, does not.
There was an outage last night that affected all TV Go live channels. It was resolved just before midnight eastern time. Everything should be working again now. Please let us know if it isn't.