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That is a point where there is supposed to be a local commercial inserted. It seems as if the XFinity stream service doesn't support that, or maybe is just not properly configured for that channel.
What channels (use names, not numbers) do you see that on? Most national networks will have generic national commercials, but most local stations or cable companies will do inserts over them at specified times.
I have the same issue in my iPad. Hope I don't have to call support.
Sorry you're having trouble. We typically see this occur for one of the following reasons:
If the app consistently says you aren't on your home network, it is likely the MAC address issue which requires a phone call to resolve. You can also download the XFINITY My Account app to verify the equipment on your account. This app also allows you to schedule a phone call at your convenience so you won't have to wait on hold.
I hope this helps,
on the out of home selections?
We didn't. Use the "Find" feature at the top of the Live TV section and enter "BET". You should see BETHH in the list.
If you don't subscribe to a channel, it won't appear.
UPDATE: I just checked your account and BET Hip Hop and Gospel don't appear to be "entitled" for your account (all the others are, however). if that's in error, please give us a call at 800-XFINITY and speak with someone in TV or billing.
I am trying to install the Stream app on my Android TV (running 6.0.1 Marshmellow). I can't sign on with my usual Comcast userID and password - it constantly says 'Authentication Errors'
Do you need to use a separate ID? It seems to be working on my Android tablet (running 4.4.2 KitKat), so I'm confused...Thanks Mike
I'm sorry but Android TV is not a supported platform which explains why you aren't able to sign in. Android mobile devices are supported. We are beta testing a Roku app (still called XFINITY TV but will be renamed to XFINITY Stream in an upcoming release).
How frustrating that the MLB Network is not available via Xfinity Stream!
MLB (HD) is channel 729 in your area and can be watched via the XFINITY Stream app while you are connected to your in-home XFINITY network. You can also use the "Find" feature in the Live TV area of the app to search for channels by name, number, or callsign.
Unfortunately, MLB does not allow Comcast to make this channel available when out of your home (via "TV Go" channels).
Ok I called back and this time I was sent to lvl 3 support. They found the issue but had to create an engineering ticket. That ticket should pick it up within the next 24 hours and I should have this issue resolved by Sunday 03/05. I'll close this thread as solved and hopefully, I won't have to start a new one on Monday.
It is not a problem in IE. The bar is there but lower and smaller so it is not blocking anything. I don't have Firefox to test. For a long time (months), I couldn't do anything with xfinity on IE (it just cycled back to log in screen after I put in my credentials) so I just started only using Chrome by default whenever I needed email or tv access. Now (maybe after our X1 upgrade), I can finally use IE again, but I would like to see the problem fixed in Chrome just in case I need to use that again at some point.
We released an update to the XFINITY TV portal yesterday and the engineers attempted to fix this issue in that release. We've been having trouble reproducing it internally so wondering if you can let us know if it is now resolved?