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Thanks for the response, Dan.
It looks like my TV service was removed from my account page. I'm not sure why that happened. It should still be there, shouldn't it? I'm able to view some "On-Demand" content from the app now, but I'm still unsure as to why I can't watch live-programing that I'm paying for? The NBA Playoffs are on, my man!
We think the elements.js file was corrupted or otherwise unreachable on some of our edge servers (content delivery network servers). That made it hard to troubleshoot because it wasn't impacting us here in Philadelphia... but, with the help from several of you, I think/hope/pray that the info you provided was enough of a smoking gun to identify the issue. The engineering team flushed the file off the servers (which removes it from the cache and causes it to reload).
It sounds like several of you are back up and running. Please post here if you're still having issues and I can try "deprovisioning" your device which may help get it unstuck.
Again, thank you for your assistance and sorry for the trouble!
I have been streaming xfinitytv on my Chrome browser for a year. I was on it tonight, my wifi went out for a blip, which it has done before. It came back on, and when I tried to load the site, xfinitytv, again it wouldn't work. I can get onto it on Firefox, but I have always been using Chrome and that is my preferred browser. It just keeps looking like it is going to log on, but nothing happens. Why did it all of a sudden stop working? I have a MacBook Pro, OS 10.10.5. I even shut down and rebooted and the same thing keeps happening.
I'm sorry you're having trouble. I removed your existing logins from your account which sometimes clears up the problem. You may want to delete your browser cache if you're still not able to sign in.
Also, when looking at your account, I see poor connectivity to your modem (shows as red in the tool I use). If you aren't getting good Internet speeds and regularly losing connectivity, you may want to give us a call (or use the My Account app) to schedule an appointment. I don't think that would cause the issue you're experiencing with your Chrome browser on the Stream website but you should get the speeds you're paying for!
Hi, I wondered why there is only season 5 of bringing up bates available to watch online today when for the past few days there were all seasons available to watch.
All seasons are there for me. Is it possible that this show airs on a network to which you do not subscribe (UP Network) and they were available to you for free during our Watchathon event which ended yesterday? Sometimes networks make certain episodes free for all while others are only available to subscribers.
"For example, all Internet-based video streaming and download services, including Internet-delivered programming available through www.xfinity.com/stream and XFINITY apps, is included in the calculation of monthly usage. XFINITY TV and XFINITY Voice services that are not delivered over the Internet and are not received by you using your XFINITY Internet service do not count."
A few months ago, I believe this wasn't the case. When did Comcast start charging data for StreamTV?
Sorry for any confusion (lawyer language!). There are 2 types of content available via the Stream TV portal and apps. The content that is only available to watch while connected to your home network does NOT count against any data usage plans in effect (it is deliver over the Comcast managed network - not the Internet). This includes your full channel lineup (same channel numbers as on your TV) and the same On Demand content you watch on your set-top box.
The content which is labeled "TV Go" which can be watched anywhere in the USA does count against data usage because it is delivered over the Internet. There are a bit over 200 "TV Go" live channels (depending on your subscription package) and a large overlap with the "in-home" On Demand. There is also some content which is only available via "TV Go" such as ESPN3 and some On Demand shows. Just look for the "TV Go" badge on the content of the "Data charges may apply" overlay as the video starts up.
But don't worry too much, 1TB is enough to watch 600-700 hours of HD content for most content and connection speeds. With the old "TV Go" website and apps, we only offered the "Data charges may apply..." type of content.
Hope this clears up the confusion.
UPDATE: IT NOW WORKS
Comcast support deleted my device from the account, then I deleted my browser history, and when I logged back in (EDGE browser), I got the login page.
Instead of logging in, I opened up Chrome, and it allowed me to log in as well.
Trying to watch TV via Comcasts LIve TV Stream on Windows 10, Firefox for a browser and keep getting the same message.......
Sorry, we're having some trouble
XFINITY Stream is not available at the moment. Please try back soon.
(Error xacsa.xact.DrmRequest.exists: Exception calling flash method (DrmRequest) (Error: Error calling method on NPObject!))Adobe Flash is installed
I'm sorry you're having trouble. Sounds like a Flash issue. Typically this means that you need to ensure in the browser settings that Flash is set to "Always run". Another user had success by downloading the 64bit version of Adobe Flash since their browser was 64bit. Previously, they had the 32bit Flash which wasn't compatible with the 64bit browser.
If all else fails, you can confirm it is related to your browser settings by trying to access the XFINITY Stream portal via a different browser such as IE or Microsoft Edge. Chrome is our most popular browser on PCs (it has its own version of Flash built in).