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Look for a small folder icon at the top of the window and click on that. Then you will see how to move a message. I'm assuming you are still in the old email format. In the new format a window pops up with the emails listed, and you just check the box next to the message. Then at the bottom you will see the button to move it.
Similar to my problem, there are 5 abusers using IP addresses that go back to Comcast so Comcast is on a qtm.net/acd.net blacklist. I think that is what you have with your AOL problem. Trying to work with the Comcast Security Assurance did not work well at all.
This may be fixed now. Images are coming across in all emails using MS Edge browser. I also notice Comcast made some layout changes to webmail page. The "Help" link has moved from menu bar to a "?" between your profile and Settings gear icon.
Microsoft is no longer supporting WLM. That is the sad but real life reality of it. Read this article from about a year and a half ago-----------------
I would suggest you switch to Outlook, Thunderbird or some other client. But if you really want to persist with WLM for a while, try deleting the Comcast account and re-creating it from scratch. No guarantees.
Hi GregoryMarch, you can transfer your username and password to your parents account but only with their permission. The best way to get this done is to have you and your parents to go into a local Comcast service center and have them do it there. You can also do this over the phone with both you and your parent(s) present to authenticate their account. For your security we cannot perform this task online. If you have any other questions or concerns please feel free to reach out to me via private message by clicking on my name (ComcastAmir) and then "private message me".
You have a feature called “Recover Deleted Items”. It works in both the old and new email formats. It looks different in the new one. To see it, right-click on the Trash folder. You will see a small pop-up menu, and the last choice at the bottom is “Recover Deleted Items”. Click on it and it will open a window showing emails that you deleted. It only goes back 15 days From that window you can restore emails to any folder you have. Select the ones you want and then click on the little folder icon at the top of that window (old format), or just check the ones you want to move and then click on "Move Selected Items" (new format). That will display all your folders, and you can move your selection to any one you want.
If the emails went missing for any other reason, the feature supposedly won’t show them. E.G: if your deletion schedules deleted them or you have a malware infection of some kind.
Or use this link: