New to the Community? Start here.
they were on the left side under mailbox alonfg with the inbox, trash. spam, etc. I had made personal folders, like I said last Thursday when I opened my email 4 out of the 5 personal folders that I made were gone
Typically once you change your username it takes 90 days before it can be released back into circulation.
You might want to try calling Comcast's CSA (Customer Security Assurance). They may be able to help you restore your former username. Their phone number is (888) 565-4329. Be aware, however, you will probably have lost all your emails in the meantime; they may be able to recover them, but they may not, too.
Did you check your Spam folder to see if they are going there? If it's not that, then call Comcast security and ask if there is a blocking issue with those sender's domains---------------
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week)
1 - 888-565-4329
Assuming you are on the new email format, click on the gear icon in the upper-right corner of the Inbox page, then on Settings. Under Mail Settings scroll down and you will see the option to change the time interval, or disable it.
Email Settings Check your email settings there.
FWIW, Microsoft is no longer updating WLM and has pretty much abandoned it. You might want to consider migrating to another email client. I went from WLM to Thunderbird, but didn't delete WLM because of emails stored there; I just don't check mail there, and don't poll the servers there.
Incredibly frustrated....my daughter's email address is SUDDENLY considered spam. She's had this email address for over two years, its IN my address book, and suddenly every email she sends me ends up in the spam folder.
I cannot for the life of me figure out how to fix it. When I google 'set email filters' for xfinity, its telling me to click on the "Preferences" tab at the top. I have no "Preferences" tab!
But this is what my screen looks like:
I don't see "Preferences" anywhere.
Is there anyone out there that can help?
The reason you are seeing what you are is that you are on the new format, and the illustration is for the old one. Look over by your name all the way to the right, and click on the little gear icon, then on Settings.
Sign out of the account and back in again. I've not seen this issue before. It's possible it could also be browser related, so try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.
If that doesn't do it, then try using a different browser.