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If you log in to the subscriber portal at http://home.xfinity.com and go to the Automation tab, you should be able to toggle that rule on or off from there.
In most cases, you shold also be able to toggle this on and off via the Automation section of the XFINITY Home Mobile App for iPhone or Andriod, and on X1 by going to Apps from the main menu, selecting the XFINITY Home App, and then choosing the Automation option.
Same problem here. I've posted here at least once and called once as well but received no call back and no tech scheduled. Just frustrating to think someone could break in at night while we are sleeping and not hear the alarm. I've invested a lot in cameras and extra window/door sensors. I have less than a year in my contract left and beginning to think I need to look elsewhere. I also have the best triple play package and pay a large amount each month. No help whatsoever.
You didn't say you tried this:
It's number 2. Forget the switch. You can't hang a switch off of a straight cable modem like the CM1000. You only get one IP address from the modem. You can however hang a switch off of a router LAN port to be used if you ever needed extra wired ethernet ports.
You may need a tech out do do some stuff. YMMV. I'm not an employee so I can't advise about that authoritatively, sorry.
Thanks for the reply.
Please see the attached screenshot.
The Control Panel is not accessible via the Internet
There is a "Troubleshoot" Message.
How can this be resolved.
Okay.......so where do you get the xhs router? Is it supplied by Xhs? Is there a charge for this Xhs router?
And is it a "no name" router. Or just a secret? Of course, once installed it won't be a secret anymore.
I'm assuming "professionally installed" is code for "Xfinity Home Security Technician installed", is that correct or is it some other non-disclosed technician?
You would need to make an appointment for a Home Security Tech to come out and install it(Netgear router with security software preinstalled). Previously, the touchscreen was communicating with the gateway you were using before 2482. If you've already swapped modems, your system is running on a cellular back up instead of broadband.