New to the Community? Start here.
A true factory reset cannot be done on a XFINITY Home touch screen. If the option were allowed it would cause the touchscreen to be removed from the account on the backend, and a technician would need to be sent out to re pair all other security equipment to the touchscreen.
Here is the current list of compatible XFINITY Home wireless components:
Any model; an August Connect WiFi bridge is required
MyQ Garage (MYQ GO201)
MyQ Internet Gateway (CIGBU)
MyQ Internet Gateway Connectivity Kit (CIGCWC)
Smart Garage Door Openers with MyQ included. Please see models on the Chamberlain website or the LiftMaster website.
Plug-in Wireless Smart Dimmer (45852)
Plug-in Wireless Smart Switch (45853)
In-Wall Wireless Smart Dimmer (45857)
In-Wall Wireless Smart Switch/Relay Switch (45856)
Caseta Wireless In-Wall Light Switch PRO (PD-5WS-DV)
Caseta Wireless In-Wall Dimmer (PD-6WCL)
Caseta Wireless In-Wall Dimmer PRO (PD-10NXD)
Caseta Wireless Plug-in Lamp Dimmer (PD-3PCL)
First, second and third generation
LED Light Bulbs (XFINTIY Home - Secure required)
Element Touch LED Wireless Bulb (Z01-CIA19NAE26)
If the following directions do not work for you, you will need to contact Comcast tier II to be added to the list of effected users. This is a known issue that happens to some users and our engineers are working hard to get it resolved quickly.
Directions to reset low battery alert:
1. Power off Comcast modem, then power back on,
2. Power off Xfinity Home router, then power back on,
3. Reboot touchscreen (go to touchscreen settings and follow prompts),
4. Reset thermostat (button behind top cover which slides forward. This resets then shuts thermostat off. At this point I reset again, since someone recommended turning thermostat off first.)
Hi Clevwaboo1 -- Thank you for your feedback about wanting to add Ecobee. At this time, Ecobee is not compatible with our system. We do continually look at adding more devices for compatibility and will continue to evaluate and work with these companies for developing compatibility. As for now, this link provides all 3rd party compatible equipment: https://www.xfinity.com/support/home-control/works
You should be able to do this...
The first thing you'll want to do is go to the Touchscreen and set the default sound for the Garage Door sensor to "silenced." To do this, go to the Tocuchscreen settings (enter your master code) and then click on Touchscreen --> Sound --> Hometone Configuration. Once there, click the "Silence" button next to your Garage Door sensor. You can then return to the home screen.
Now, using a PC or Laptop, go to http://home.xfinity.com and log in with your XFINITY Home username (usually the primary Comcast username). Click on the Automation tab at the top, and then the Create New Rule button.
From here, select Touchscreen --> Default Panel --> To Play (select sound) ---> When Door is Opened or Closed --> (select Open/Closed from the Drop-down & click your Garage Door) --> Always or Between Time --> (if you selected between time, choose timeframe) --> checkmark next to Sunday and Monday --> Click Save.
You could do multiple rules too... for example one rule could cause the Touchscreen to play a certain sound when the door is opened, and another when it is closed... or you could do separate rules for Sunday and Monday to play different sounds or at different times of the day.
Enter settings but instead of entering your passcode enter the following code. 4321. A second screen will appear and enter 1 (basically any number or letter will work) and then select done. This will take you to the tech setting screen. Select zones and senors and then edit zone. Pick the zone you want to edit and you will be able to change the motion setting to the one you want.
I spent more time on this jamming issue, and found an article about the interference between Zigbee and Wifi at 2.4Ghz. Here's a quick summary of my findings:
My access point at 2.4Ghz was set at channel 3, which I changed to channel 1. It would probably be safer to select channel 11, but my neighbor is already at that frequency. I'm not saying this is a definite fix, but it makes sense on paper, and doesn't hurt to give it a try. I found another person with the same issue on the forums, and his issue still persists even after replacing his hardware.
I will keep this thread posted with updates, fingers crossed.
Found the answer myself! Thought I'd post it here for others (it's surprising that this information isn't included in any FAQs or support videos/documentation):
This other forums post has the info: http://forums.xfinity.com/t5/Devices-and-Equipment
I also found it on this (unofficial) YouTube video: https://youtu.be/CMa17FeZ7xo
NOTE: This should only be needed if you replaced your Comcast Wifi Router/Gateway. If you didn't replace it, rebooting should fix the problem. If you have an entirely new Router/Gateway, you need to update the CM MAC address saved in the touch screen so that it can use the new Router/Gateway.
The trick is that the screen where you do this is not displayed when you login to Settings on the TouchScreen using your master passcode. Instead of your passcode, you need to enter 4321 as the passcode. This puts the Touchscreen into a special mode for a techincian, and there you will find the screens you need to change the CM MAC address.
From the Xfinity Home Touchscreen:
When the touchscreen completes the reboot, it should be connected to your Xfinity router/gateway. You do not need to enter the SSID/Wifi pw anywhere, the CM MAC address is all it needs.
You find the CM MAC address on your actual router/gateway. There should be a sticker that includes a couple of different MAC addresses, make sure you use the one labeled CM MAC.
That should do it.