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Okay.......so where do you get the xhs router? Is it supplied by Xhs? Is there a charge for this Xhs router?
And is it a "no name" router. Or just a secret? Of course, once installed it won't be a secret anymore.
I'm assuming "professionally installed" is code for "Xfinity Home Security Technician installed", is that correct or is it some other non-disclosed technician?
You would need to make an appointment for a Home Security Tech to come out and install it(Netgear router with security software preinstalled). Previously, the touchscreen was communicating with the gateway you were using before 2482. If you've already swapped modems, your system is running on a cellular back up instead of broadband.
Thanks for checking back. The appointment went well and the original issue was resolved, but a minor secondary one cropped up that the tech is coming back to review and resolve. I feel confident it will get resolved once he sees it.
The original issue was resolved by replacing the PIM and re-programming the panel.
Decibel metering is not a function of your home security system.
There are free smart phone apps that will do that.
Here is a link to an iPhone app: https://itunes.apple.com/us/app/decibel-10-noise-db-meter-fft-frequency-analyzer/id448155923?mt=8
In this case, ours was caused by the installation contractor's error when installing the takeover equipment. He should have replaced our old vendor's wireless door sensor and wireless card in the control panel with XFinity equipment. He didn't, so the old wireless setup was causing our takeover equipment to throw an "unknown error". Once an in-house Xfinity technician came out, he diagnosed and corrected the problem right away. No issues since then.
BTW, for anyone considering an Xfinity Home installation, *ALWAYS* insist that an in-house Xfinity tech come out. The subcontractors that Xfinity/Comcast use are worthless IMHO. Whether it's been cable, internet, or home, I've never had a good experience with the subs. This last sub actually had to FaceTime with his boss the entire time he was at my house to talk him through the conversion, and they still got it wrong. Thanks goodness for the in-house Xfinity tech!
Hi Gohan3889! Below are some steps that will help you with pairing your motion sensor to you touchscreen. I hope this helps.
Pairing Motion Sensors in the New Subscriber Portal
Hello Atleast2charact. We do not recommend relocating the Xfinity Home Security touchscreen. Depending on the distance between the modem and your touchscreen this will cause communication errors not only with your touchscreen but also may cause communication errors with your other security devices. If you do wish to have the touchscreen relocated, we would prefer a technician doing so to ensure your system will continue to function properly in the event of an emergency.
Hello dgrizzanti, the magnet in the sensors are powerful enough for that kind of gap. However, the post from
test1234x is correct as well. I ended up doing the same thing for my door/window sensor and this is what I used.
Hi saroth1!Here is the current list of compatible XFINITY Home wireless components:
Any model; an August Connect WiFi bridge is required
MyQ Garage (MYQ GO201)
MyQ Internet Gateway (CIGBU)
MyQ Internet Gateway Connectivity Kit (CIGCWC)
Smart Garage Door Openers with MyQ included. Please see models on the Chamberlain website or the LiftMaster website.
Plug-in Wireless Smart Dimmer (45852)
Plug-in Wireless Smart Switch (45853)
In-Wall Wireless Smart Dimmer (45857)
In-Wall Wireless Smart Switch/Relay Switch (45856)
Caseta Wireless In-Wall Light Switch PRO (PD-5WS-DV)
Caseta Wireless In-Wall Dimmer (PD-6WCL)
Caseta Wireless In-Wall Dimmer PRO (PD-10NXD)
Caseta Wireless Plug-in Lamp Dimmer (PD-3PCL)
First, second and third generation
LED Light Bulbs (XFINTIY Home - Secure required)
Element Touch LED Wireless Bulb (Z01-CIA19NAE26)