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Hi ScottOS, I show that you have two cable boxes on the account and you're only being charged for one. This means you're getting your "Free" cable box but we do have to charge you for the second piece of equipment. That charge is $9.95 which is standard for an additional HD cable box, if you do not wish to have this extra charge please feel free to return the additional equipment.
Hi swmccabe, please allow me to make this right for you. In order to do so I will need to verify your account. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcatsAmir) and then "private message me"?
DOCSIS 3.1 isn't going to be able to compensate for the kind of signal issues that cause a modem to get knocked off line. There is no reason to put up with substandard service though.
Or get a tech out if needed. They fix issues like this every day. If you're worried about cost for interior work, sign up for the Service Protection Plan (SPP). It's around $5 a month and you must keep it for at least 60 days after your service call. If you have SPP, you won't incur a service charge. You can sign up when you schedule an appointment.
1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)
Hello JLK57, I understand that you desire to keep "WeatherScan" in your current lineup. We do listen to customer feedback. For more information on this topic, follow this link: https://customer.xfinity.com/help-and-support/cable-tv/channel-availability-faqs/?. The support page also includes a link to our Customer Feedback Form where you can request channels that you would like to have added to our lineup you can also request that this channel is kept in the lineup. If for any reason the link does not work for you, I suggest copying and pasting it into the address bar of your preferred browser.
Hello joshremus, I can assist you from here going forward. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you
Hello Midnightsalty20, I can look into some offers for you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you