New to the Community? Start here.
I have reviewed your account and did not see any equipment set to be shipped out on your pending upgrade order. I apologize for any inconvenience this may have caused you. However, I was able to have the shipping information added to your order to have the equipment shipped out. The equipment will come via UPS within 3-5 business days. The tracking number will generate within 24-48 hours. Once it has generated, I will reach back out to you via private message providing this information. In the meantime, if you have any further questions or concerns, please let us know.
I apologize for the confusion you have described. The pricing you are now seeing under your promotional rate is actually your year 3 rate. This would extend from 1 year from 2/26/2017. At this time, you are currently in the best promotion for your level of service. If you were interested in lowering you bill further, you would have to downgrade your services. If this is something you were interested in, please feel free to private message me. To private message, please click my name (ComcastCurtiss) and click "Private Message".
I can definitely assist you with obtaining the tracking number for your self-installation kit along with the estimated delivery date. I have sent you a private message providing this information.
I apologize for the inconvenience, the customer service experience you have described and for the confusion. I would like to start off by saying that having a visible connection does not necessarily mean that you do not need a technician out. If you have older wiring connecting you to the pole, you would still see a connection, but this line would still need to be replaced. We wouldn't want to connect you without giving you the full speed and service you requested. There are a few other items our technicians check for when they install as well, like in-home wiring and more. Since the installation charge was not properly explained to you at the time of sign-up, I will be crediting it back to you. I will have to do this after your installation, but it will appear on your next 1-2 billing cycles. I will let you know after I have applied the credit. Please feel free to reach back out with any other questions or concerns.
Hi SDAD17 -- Apologies for any confusion with this offer. The agent you spoke to was able to see it however they had issues getting it added. I have added this for you. I do want to advise that you will not see this change online until your next statement prints. This is because online billing tends not to update until statements print.
I am beyond frustrated calling comcast also the past couple days. Long story short, I was put on a Latino package this past summer without realizing it---apparantly he was giving me the best deal. I realized a few months ago i wasn't receiving some channels, and when I contacted them they told me I was on the Latino package, not sure why when I do not speak spanish. The girl said she could put me on a different package and my bill would only be $5 more a month. Well my bill is now more like $15 more a month. I called trying to get an explantation---all they tell me is they are sorry, and she must have misinformed me. Retention center instead of finding a way to eat the $10 extra over my promised rate---pretty much in a matter of minutes seemed they could careless if I cancelled my whole package, which is what I said I was going to do. I also have been a loyal customer, and they will not give me a special rate when I asked to get just internet---because I would be downgrading. I explained I was only downgrading due to the fact they have misinformed me 2xs now and my bill keeps going up. Loyalty and retention? Non existent....I will make a trip into there building.