View Outage Information with XFINITY My Account App
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A man came to our door this evening at 6 PM claiming to be a Comcast company representative. Is Comcast really sending door to door sale people out?
Yes, Comcast has direct sales people that go door to door. They usually have the best deals too.
Hello flshirtguy, thank you for taking the time out of your busy day to recognize one of our technicians. We hope to provide the best entertainment experience around along with the best customer service, I have located Mike in our system and will share your kind words with his supervisor/manager. Have a good day.
If you have alternative internet access you can check for outages here: https://www.xfinity.com/support/status/
You can't close your account online. To close your account:
Drop off your equipment at any Comcast Service Center or XFINITY Store. Close your account and retain the receipt. Find a Comcast Service Center or XFINITY Store Location near you.
Comcast has teamed up with The UPS Store locations across the country to accept Comcast equipment returns. Simply bring your equipment with you to any The UPS Store location, and an associate will pack and ship your equipment back to Comcast. Visit www.theupsstore.com to find The UPS Store locations near you. The UPS store will give you a receipt with a tracking number so that you can track the progress of your return on UPS.com. Please allow up to two weeks for the return to be processed on your account. Call Comcast 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489) and close your account.
As an update, comcast contacted me by phone, and the work on my account was completed yesterday.
For the type of browsing I do, I have noticed little to no difference on a single user account. It was well worth it to me. I also installed a Winegard antenna on the roof of the house, and am getting ota signals in the South Broward area without any difficulties.
My experience with comcast has been good. As I said in my earlier post, it beats dsl by a mile.
Hi, Zashby2013 - Please check our Forums Policy and Guidelines. Multi-posting and PM to moderators without a request is a violation of our policy.
Your issue is not technical, you need to talk to the billing agent from the Prepaid Services team. It seems like they haven't received your payment because your modem doesn't have a valid bootfile (speed tier). I don't have the access to prepaid accounts since just one team handles all the issues. Please call at 1-855-75-PREPAID (1-855-757-7372).
Hi blugav2, I can help you get your cable line raised. Can you please send me a private message with your full address, account number, and the name on the account by clicking my name (ComcastAmir) and then clicking "private message me"?