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You should turn on parental controls. You can hide adult content titles and even restrict what rating are available to your kids. It's also a good idea to set up a purchase PIN so your kids don't accidentally order any pay per view.
Hi Amazingkarma -- I reviewed your account to see about this charge. After review, the charge you have is valid. Since you weren't able to complete this install on your own, we had to send a tech to complete it. This charge would be considered an install since the tech had to come to get your initial service setup.
You know I thought the same thing but that was before I received a letter from Comcast Executive Customer Relations that said and I quote " Comcast supports customer owned equipment and our customers need not use Comcast supplied equipment for their XFINITY services. Customer owned equipment must be technically compatible with Comcast's cable systems and it must be legally obtained and not be capable of the unauthorized receipt of any services from Comcast."
That letter was what prompted me to call Comcast to find a list of acceptable equipment.
Apologies again if we caused any confusion.
The letter from Gail dated June 14, 2016 (excerpted above) is indeed accurate and is in agreement with what I provided above. A partial list of "acceptable" equipment is provided the the last link in my previoius post.
So I am clear. Comcast DOES allow customers to purchase and use a digital transport adapter on their cable tv service. Correct?
Also, many old Comcast DTAs are available for purchase outside of Comcast. If purchased, will Comcast activate them or deny them?
No, they won't activate them.
In the past, we have asked customers to upgrade their Comcast leased modems if it is not compatible with our faster speed tiers and is at "end of life". This is done either by email, a letter to customer's address, a phone call, or a combination of all three. These swaps are important to ensure that you continue to receive the speed tier in which you are paying for, and because we initiated the swap, will always be free of charge.
Recently, the manufacturer of the DPC3941T wireless gateway (Wireless Gateway 2) has informed Comcast that there is a manufacturer issue with the device. This is not a safety concern, but the issue may affect future performance of the wireless gateway. Due to this, we have again asked customers to swap out those DPC3941T devices in order to ensure our customers continue to receive the Internet speed that they are paying for.
Letters were sent out to customers educating them of the need to complete this swap in February of 2017. We also attempted to contact those customers who did not complete the swap via phone. If customers still have not made the swap, a final letter was recently sent out letting customers know that this swap is required.
As mentioned, this swap is free of charge and can be done by taking that equipment to a local XFINITY Store, by have a tech do a professional install, or by requesting a self install kit. We want to ensure that all our customers receive our best products and do not receive any connectivity issues, so if you have not made this swap, please do so as soon as possible.
Upon return of the old device a credit of $10 will be applied to the customers' account to compensate them for the inconvenience.
Note: This credit will be applied automatically via a backoffice process and will be on the account within a few weeks of the device return. Some customers may ask for it right away, but please advise them it will be on one of their next two bills.
Here are some FAQ's:
What is the problem with the device?
There is a manufacturer defect that may affect the future performance of the wireless gateway.
The new device you sent me is the exact same model as the other one. Why?
In most cases, you will receive the same model device. However, this model will not have the hardware defect that may affect its performance.
Do I have to pay for this?
No. There is no cost to swap out the device. We have already shipped you a new device free of charge that you should have received in the last week. Returning your old device is also free of charge.
Why can't I keep my current device? I am not experiencing any issues.
Although you do not have any service issues currently, we can't guarantee that in the future. The hardware does need to be fixed and to ensure you have a quality experience, swapping out the device will be required.
I'm not having problems with any of my other devices, and this is really inconvenient for me, so I'm not going to replace my modem.
We are sorry for the inconvenience. We're already aware of one issue with the modem, and want to make sure that you're not impacted by any other quality issues that might come up. Replacing your modem will help prevent any impact to your service. We can have a technician come out and install the new device for you.
Does the wireless gateway pose any danger or security risk?
Not at all. There is no danger to you, your family, or the security of your home network due to the hardware issue.
Is there a possibility that new customers are receiving defective wireless gateways?
Hello All -- Online Revenue Holder is another name for Internet service. Each of you who reported this have Internet service however you are paying an ala carte price, meaning you don't have it bundled with any other product even though you have other products. For those of you who provided a price example, that price matches what you pay for Internet service.
If any of you are interested in different or better pricing for your Internet or are interested in package pricing for combining your Internet service with your other products, please reach out to me via PM and I will go over price quotes with you.
Click my name (ComcastZach) and click Private Message Me.
I'm sorry that you disagree with these findings but these findings are conclusive. The flyer shows that HBO would be included with the package listed on the flyer. Having HBO included for 3 years was not an offer that was transferable to any other package. As you did not sign up for the package listed in the flyer, HBO would not be included for 3 years. We can switch you to that package if you'd like.
I have sent you a private message with an offer of a new promotion, Chinook2. To view your private messages, please click the envelope with the red number next to it, located in the top-right of this page.
Hi rangerxlt, thank you for bringing this to our attention. I am unable to pull up your account with the email you signed up to the forums with but if a technician visit is still needed to repair your drop, please respond to my private message.