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I accidently changed my wife's username. By the way, the portion of the site where I did this says nothing about the adverse affect of changing a user name. Initially, when I call support, I was give the 90-day lock pat answer, so asked to speak to a manager, who said to wait 24 hrs and he'd call me back. He never did, This in itself should be a concern for comcast. From reading through the forums, the wait 24 hrs and then they don't call back, seems to happen alot.
Anyway,iIf you can hold a username for 90-days then release it, then someone can override the 90-day lock and release it sooner. We do it at work all the time! It's hard to believe that with Comcast being one of the biggest email providers, at least on the east coast, that you can't reissue a username. You can see in the forums that it has been done in the past.
Found an excellent answer to this problem from another Expert ( Latoque ) while searching the forums. See text copied from his post below:
When you delete a user ID, it is suspended for 90 days, after which it is released back into the pool of available IDs for any other Comcast HSI customer that want's to claim it. If anyone sends an email to it they will get a bounce message of some kind indicating that it is not a valid address, or "not our customer". The only way to try to get it back is to call Comcast security and see if they can recover it for you and reinstate it-------------------
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week)
1 - 888-565-4329
Hi quijohn, thank you for working with me via private message and glad I was able to get your account issue solved for you. If you have any questions or concerns in the future please let us know.
My problem has been resolved via another user on Reddit who also had the same problem. He figured out that rebooting our modem and router would solve our website access issues. I now have access again on my home internet.
When watching video on Xfinity.com, I receive voice, but no picture.(Using Chrome)
GO into your browser's settings and disable and AdBlocking extensions ( AdBlocker or AdBlockerPlus ) and close your browser. Reopen the browser and go and play a video to see if that fixed your issue,