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Please ensure that your flash player is up-to-date, you are directly connected to the modem with an Ethernet cable, and ensure you are using the correct URL: http://speedtest.xfinity.com/
These three things will ensure that you are able to get the most accurate speed test information.
As mentioned in the past, there have been glitches in the past that could have caused some issues in the forum. However, as of now, there are no specific issues we have listed or in the works of being fixed. If you have a specific concern about anything you see in the forum, please feel free to either post it or PM me and I will happily share what I know.
Without any specific examples of "issues" you are experiencing, I cannot assist.
As for inserting pictures or screenshots into a post, you have 2 options to do so. When composing a post you can either include an attachment/image by clicking the "Choose Files" button
You can also insert a picture by clicking the "Photo" option when responding to a message.
Once you click that you will receive a "pop up", click the "Choose Files" button or simply drag photos to that space and they will upload.
Once all images are uploaded, click the "Done" button and you will notice the images you chose in the post.
Additional information about the how the forum works and how to upload pictures can be found in our "Help" section. To get there click the down arrow next to your avatar image in the upper right corner of any forum page.
Then just scroll to "Help"
You then will be directed to all our Help Articles and those can help clear up a lot of confusion on how to utilize the forum.
I hope this information and the Help Articles helps to clear things up for you. As mentioned if you have any further comments or concerns, feel free to post them on this thread or PM me directly.
Hello, JoeH13. All potential phishing sites and phone numbers should go to our Customer Security Assurance team for verification/review. Please find their contact information below:
Anyone know why videos only give audio, but not visual on the website?
Try and Disable any AdBlocking apps/extensions within the browser, close the browser and reopen in a fresh session and see if that helps.
Hi Platcha -- I can help you redeem your coupon. Here is how you do that:
Click the Activate Your Coupon button in the email that was sent to you or visit the XFINITY microsite at http://my.xfinity.com/coupon if you received a letter in the mail.
Click the Sign In button, then sign in using your XFINITY username and password.
Click Begin Activation.
Determine how you would like to use your coupon. The option to apply your coupon to an XFINITY On Demand rental or purchase will be pre-selected. If you wish to use your coupon as a credit on your bill, click Select a different way to apply your coupon, then click the radio button next to Apply as a credit to your monthly bill. After you've made your selection, click Activate.
Verify that the coupon has been applied to the appropriate location. If you select the rental/purchase credit option, you'll be presented with your current balance each time you sign in to http://my.xfinity.com/coupon, as well as the option to view your balance history.