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My parents switched from Comcast to Verizon FiOS about a year ago, and they're going to return to Comcast at the same address in about a week. I'm helping them out with switching back, but I'm a little confused as to how to properly handle this from the online account perspective. Here's where we stand.
The online account for the old Comcast services (Internet/TV/Voice) that they cancelled a year ago is still available to log into (I used it to log into this forum.). This time around however, they're just going to subscribe to standalone Internet service, and they already signed up for that from the typical new customer sign up page. When signing up, they provided an e-mail address that is NOT associated with their old account. I have a few questions.
1. Should they create a brand new online account for this new standalone Internet service, or should they try to associate this new service with their old online account that is currently associated with their previously cancelled services?
2. If they do need to create a brand new online account, should they do that now, or should they do that at the same time they actually activate the new service in about a week?
3. If they should create a brand new online account now, what are the proper steps for doing that? They did get an order confirmation e-mail, and there is a link to create a new XFINITY user name. I'm however not sure if that's the same thing as creating a brand new online account. When I click that link, it says I first need to confirm one of the following details associated with my account (mobile phone number, social security number, or account number). That's kind of confusing though, because if my new online account doesn't yet exist, how can I provide details associated with that account? We did attempt to continue with the mobile number option, but we than ran into a couple separate issues. When we provided a certain phone number, it rejected the service address we were then attempting to provide, even though there was nothing wrong with it. When we tried a different phone number, it accepted the same service address that it previously rejected, but we then couldn't get past the user creation window. We entered all the user data, but when attempting to save it, it just returned us back to the user creation window with no message as to what went wrong.
Quick update. I'm good to go. Apparently a brand new account was created, when we signed up for the new service, but they just never sent us the new account number. They gave me the new account number today.
I know this is ancient history now, but as a regular forum member it is going to drive me nuts until I find the truth.
When I joined the forum the green bar was by out forum name (five white bars). Right before reaching "Problem Solver" I was up to two green bar rating. After reaching "Problem Solver" I was (demoted ???) to one green bar rating. I asked this question about a year ago and no one would say how it worked.
Now! Is there anyone left who has not retired (or still in hiding), or knows any of the culprets who came up with this idea, that can explain how it was supposed to work.
I don't want to go R.I.P., or retire from the forum without ever knowing. This must have been a serious new idea from someone on this forum first introduced.
Any One ???
The green bars that no longer exist in the forum were "progress" bars. They allowed the community to know who were the active users in the forum. You would have noticed that the higher your "rank" the more your "progress bar" was filled.
We recognized that for most users they provided more confusion than providing the gamification it was meant for, so they were removed.
I hope this finally clears up your concerns.
When I access my account.. the next screen pops up to verify this number as your cell. No place to say yes or no. They have my home number listed on that How do I change it?
Hello jp52456. Please follow the step 5 under "How to Enroll in Two-Step Verification" at the following link: https://www.xfinity.com/support/articles/enroll-2-step-verification
Please let us know if you need further assistance.
Ever since I monved, I've been trying to fix this problem on and off for 5 months now. Today I went online with Comcast chat support. While at first the support rep assured me he could fix the problem today, after 20 minutes he ended up giving me a phone number for Customer Security Assurance department at 1-888-565-4329. I didn't understand what Security Assurance had to do with my problem but I called. Stymied but no options even close to what I needed, I just pressed anything to do with email at all. The rep I spoke to there seemed to understand the problem and said he would fix it. After spending another 20 minutes on this call, it was disconnected. I was hoping that the rep would continue the fix but I've checked my account and the problem is not fixed.
Synopsis: I want to add my personal email address to my Comcast account and make it my preferred address. Somewhere in an alternate account name, or a previous account or something, it already exists? I need to get rid of that and add my preferred email to my current account and login. I really don't want to spend any more time on the phone about this. Is any official Comcast help out there? Please help!
I am attempting to send a private message for a billing question. When I click on "Send Message", I'm taken to a Private Messages screen with no ability to create new or view old. I have seen in searching others having this issue and something needing to be updated on the xfinity side to enable. Can someone assist?
They don't want you to send the employees unsolicited private messages. See: http://forums.xfinity.com/t5/Customer-Service/Private-Messaging/m-p/2936834
Instead, start a new topic and you'll get a response asking for a PM.
When I click manage my plan it says this:
Hello cgeog. We're sorry you feel that way and we apologize for the inconvenience. This is a known issue that we are working to address. We currently do not have an ETR on the shopping section of our website. In the meantime, I can offer you customer support with going over the service offers that are available to your account. Please send me a private message and include your full name, service address, and account number so I can assist you.
Ever get it figured out? I keep getting re-directed to call in too. It used to work but now dosent? strange.
I also would like to get XG1V4 set top box but it seems that there is a problem with private messages.
I can't send it to you. Please help me!
Why doesn't Xfinity give personal choice on Home Page to select news and political coverage?
"Kudos" feature...anyone know how to use this thing?
Ditto "emoticon" in the menu bar...all it does is spit out words.
ICUDOUCME wrote: "Kudos" feature...anyone know how to use this thing? ...
... Ditto "emoticon" in the menu bar...all it does is spit out words.
Those words will become images when you click the Preview button or when you Post your message. Ex: "(colon) smileygrin (colon)" will become .