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I've had internet service through comcast for 14 years, and just over a week ago signed up for a double play package with TV. After a week of phone support telling me there couldn't be a filter on my service line, I finally had a tech come out and remove one so my HDHomerun can actually scan channels. The issue is that I'm signed up for starter, but it's only scanning the economy package channels (local network stations like CBS, NBC, etc), and all of them have DRM flags such that they can't be viewed on android devices or media center extenders.
Is there some way I could get in contact with someone that knows about this hardware and could possibly fix this? The last advanced support tech I talked to ended our call by telling me that the hardware wasn't supported and she only knew about tivos and rokus.
A couple days ago even my account page on the website and the streaming app was showing local channels only, though the billing page showed starter double play. After a couple hours with phone support that was sorted out so my channel list on my account page shows the correct channels and I can stream them. One of the mid level techs told me there was an error when I was signed up (at my local comcast store) where they somehow signed me up for two packages, which makes some sense since they didn't actually know how to add service with just a cable card at the store. They ultimately accomplished it by adding and removing services a few times.
So of course shortly after I posted this I got a response from Silicon Dust tech support, and I tried the advanced support number again and they were actually able to solve the issue.
The key phrase in the response from SD that I relayed was that the provider needed to send a refresh signal (which many had been doing before) AND a "cold hit." I don't know if this was the difference, but after 3 calls since the trap was removed this was the one that worked.
Most of the major OTA and Cable network SD channels in our PacNW region usually have both Top and Side bars and the picture is displayed in a 16:9 aspect ratio within that fully boxed in area and our HDTV's Zoom can be used to fill out to the edges on our 16:9 screen. Fox News SD has suddenly been the only exception for the last 2 months out here with only wide side bars on SD and stretched vertically with no top or bottom bars and the people look narrow ... occassionally, it displays normally like most of the other SD channels with bars on all four sides with the people looking normal.
This oddball behaviour happens when both our widescreen HDTVs are set to all the different possible combinations available for our Motorola DCX3400M AnyRoom non-X1 DVR and the DCX3200 remote Terminal Outlet unit ..... i.e. 16:9, 4:3 Pan and Scan, 4:3 Letterbox, Native Output, 720p Output, 1080i Output, 1080p Output, and Stretch Graphics Enabled/Disabled.
I searched the Forums and see the same thing happens on and off to other people in other parts of the country on other different networks and SD stations, so it's not always just Fox News.
I've seen in the Forums various suggestions that it is the various networks' problem and then later see the posters reply after contacting the the various networks and local affiliates reporting that the networks and affiliates claim it is Comcast's fault.
I wonder what's causing this random PQ issue? Thanks
Seems like someone upstairs at Comcast must have read my posts out here in the PacNW Region because all the problematic SD channels including A&E and History as of this morning are now back to normal! Thank you Comcast
I had an existing Tivo Premiere that I was using with my Xfinity service. I just swapped out the Premiere for a new Tivo Bolt. Most of my channels seem to be working as they were before, but not any HBO channel even though these worked fine on the Tivo Premiere.
Whenever I tune in an HBO channel, I get the error message that starts with "In order to start cable service for this device please contact your cable provider 1-877-....." and includes all of the Card ID details.
I tried chatting with a customer service rep. They tried sending an update signal to my device (twice) but it didn't clear the problem.
All they were able to suggest was that HBO channels maybe aren't supported on the Tivo Bolt (on xfinity)? And of course they encouraged me to just use an Xfinity cable box.
Does anyone know if
- HBO channels are supported on Tivo Bolt on Xfinity? (I don't mean the HBO Go app. I mean the channels.)
- If they should work, what needs to be done to resolve the issue I'm having?
I was able to complete some troubleshooting on my end. After swapping the host ID for your new device, you should now have access to HBO. Please test on your end and let me know if there's a change on your end.
The word "options" is on the tv screen all the tims.
cannot seem to get rid of it.
Will the backlit Xfinity xr5 remote work with the DC60XU cable box? If not, does anyone know of a backlit remote that will work with the DC60XU cable box? (The remote that came with the cable box is not backlit.)
I have a Tivo Premiere and for some strange reason, a couple of the HD channels like Syfy, Fox News, FX and some others I'm getting a "Searching for a signal on this channel (v52)" screen. a lot of other HD channels work fine except for those. These channels used to work,
I already tried the things like unplugging the coaxial cable and plugging it back in. Unplugging the Tivo and plugging it back in. Non of those made the channels come back. I also noticed on the cable box we have in the living room is showing the one moment please on those same channels. So its gotta be on there end and not me.
The standard definition channels of those work except for the HD versions.
Is anyone else experiencing this issue?
Thought I post an update on this issue. I found an old signal amplifier that I bought from radio shack a long time ago. This one has a gain of 10db. So I tried to hook it up where the cable on the wall is and the other cable that goes to my Tivo.
Once I plugged it in the power. I'm able to receive the missing HD channels
All I needed was a signal amp and those channels are working again. I will need one that has a game of 15db or 20db. I will need one that has a gain of 15db or 20db.
Is this amp carried on all Comcast trucks for installs where potential voice, Internet and TV are installed. It's my understanding that this is the Comcast 'go to' and it likely is on all of the trucks. A friend is having an install soon and it would certainly be a tremendous aid I believe for his distribution.
I mentioned to him it was likely a very simple request and he could expect to be accomodated. Is this a correct assumption? I believe he's being charged for the install and I would think a 'no charge' add.
Could one of the Comcast guys please respond!!
Last Thursday was the last time cable card was working. Sometime on Friday, the signal strength and quality bottomed out. Since then we're only getting signal strengths in the low 40% range. As a result, our HomerunHD Prime cannot get any channels. Nothing has changed in the house. What else could cause the signal strength to drop so significantly (we were in the 90s on Thursday)?
Card Authentication success
Card OOB Lock weak
Card Validation success
Signal Strength 41% (-35.8 dBmV)
Signal Quality 46% (17.0 dB )
CableCards only authorize and decrypt channels. They don't affect signal strength or quality. This is not likely to be a "CableCard" problem.
Your readings indicate that the signal for the channel you are trying to watch is too weak and/or has too much noise. This might be because of a problem at Comcast (check https://www.xfinity.com/support/status/, 1-800-Comcast voice response, or the "My Account" app) but is most likely due to a poor connection between the HDHomeRun and Comcast's network.
Troubleshoot by checking all connectors for corrosion and tightness, and by looking for damaged coax cable. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power.
If you can't find the problem, call them at the phone number on your bill or 1-800-Comcast, or chat with them using the TV Support option at https://support.xfinity.com/chat. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have or sign up for their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, about $6/mo) and keep it for at least 60 days. If the trouble is due to anything outside your home, you shouldn't be charged.
For additional information please see Pixelation, video and audio dropouts, One Moment Please S0a00 messages.
Trying to hook up an XiD-P box to a Motorola DCH70 set top and it doesn't work.
Lost my power yesterday and when it came back, the tv in the bedroom with the little black adapter box wont work. The tv comes on all snowy, and now green light on the little black box. Ive unplugged and disconnected and re connected still no serivce. Any ideas please ?