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We have two cable boxes. The MOTO DCT2000 is hooked up to our large television in the TV room and receives all the channels included in the package we pay for. We have the smaller PC ARPCXDTA in our bedroom and it doesn't receive the same number of channels. I know that the PC ARPCXDTA is just a one-way receiver and doesn't have all the capabilities of the MOTO, but it should bring in all the channels we pay for. Any help would be appreciated. Thank you.
DTAs only get channels up to Digital Starter, with no On Demand or Premium Channel access.
I never regained dial-tones on all the phone jacks. The only one that worked was the jack were I had the DSL filter in my office. The phone would work if I connected it to the filter. Today, my service was interrupted approximately 10:40am. I reset the modem, but the US/DS light just keeps blinking. When I check on-line, everything is okay on ComCast end, but, my equipment says "unavailable". Out of curiousity, do you have any clues as to what the issue may be? There is a techician coming out tomorrow.
Update: I went in and unchecked the duplicate three-digit channels along with the SD ones that I don't use. That seemed to do the trick as I could now see my upcoming four-digit recordings and my recent OnePasses recorded normally.
I've had this problem for a couple of months. I've had about 8 techs out and spent hours on the phone with support (both regular support and the cable card department), but there's still no resolution.
I have a TiVo Premiere with a cable card, and there are a handful of basic cable channels I stopped getting a couple of months ago -- TNT, TBS, HGTV, some others. According to TiVo diagnostics, TiVo is looking for these channels on the 67.7MHz frequency.
The last tech who was here swapped in a legacy Comcast box, and all of the channels showed up fine -- but the Comcast box found them on the 104.2MHz frequency.
It seems that something in the information provided to the TiVo box is incorrect, causing it to look for channels on the wrong frequency. Nobody seems to know how that information gets to the TiVo and how to correct it. A couple of techs did confirm that Comcast has been changing frequencies on some of its channels.
Along the way, I have swapped out my cable card for a new one and rerun TiVo guided setup several times. The cable card has been re-paired several times. Nothing has worked.
I have seen messages on TiVo and Comcast forums from people with the same issue. It appears to be a problem with the correct channel map not getting downloaded to the cable card from Comcast. See, for example, http://forums.xfinity.com/t5/Non-X1-Service/TIVO-Roamio-w-error-V53-no-signal-Motorola-Cable-Card-In...
Is there any way to get this issue escalated to someone who can actually fix my problem?
Apologies for the issue and the experience that you described above. I have escalated your issue to the right teams so that we can get all of your subscribed channels for you on your TiVo. That team will review your account and contact you directly. Thanks for your patience.
When I hadn't heard I went to the chat and was told there was a one-time $15 shipping charge. So, I went to my nearest service center and effected the change. Unfortunately, they are not all that close to my home as they closed the one I used to go to .