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I'm sorry for your troubles. I will apply the appropriate credits onto your account due to the circumstances of the outside wiring issue. You will see this adjustment reflect onto your bill within the next one to two billing cycles. If you have any additional questions or concerns in the future, please feel free to reach back out to us.
I apologize for the confusion. The bill that you are looking at was generated before your recent changes and will not reflect these. You will see the changes reflected on your next bill, with the accurate credits applied. I do see that the promotion was applied correctly and that your monthly rate will be around $150.00, as you stated. This issue occurs occasionally when a change is made on or around when a bill prints. The bill has usually been created a day or two before you receive it, which would be the date that you changed services. Since the bill was created first, there was no way to add these corrections to it, after the fact. Please let me know if you need help with anything else.
I apologize for the confusion. The promotion will be corrected and printed once your new bill prints. There is no need to communicate with tour retention department. Please let me know if you have any other questions.
I apologize for any inconvenience you may have experienced. I have reviewed your account and credited the $60.00 Service Call charge. The credit will appear on your monthly bill within one to two statements. If you have any further questions or concerns, please let us know.
I apologize for the delay in response, ComcastCurtiss is currently out of the office. However, I can definitely assist you with the new offer you were quoted. Please let me know the effective date you would like for this change to occur.