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Hi, NicoleF. I've reviewed the confirmation email you received for your order and this charge was listed under One-Time Charges as well as included in the Estimated Total section. Please let me know if you have any additional questions or concerns regarding your account.
The charges for the months that I didn't get internet due to drop not being buried have been waived.
Again, since no one answered here since I first posted this thread in August, I had to call many times myself for this.
According to the phone/chat support, they can only waive a maximum of $20 once.
Overall, I am satisfied with the Billing Support Team in this regard, because never a time did they hestiate or were they being unwilling to do so once it was made clear to them that the issue that you have was beyond you. In my case, it was beyond me because the outside cable/drop was not buried or hooked up at all.
Regarding your Netflix billing issue:
One common problem to be aware of is inadvertently signing up for an additional Netflix subscription on XFINITY X1 while already having an existing Netflix subscription that is using a different method of payment. To remedy this situation and for any and all other issues or concerns with Netflix charges that appear on your Comcast bill, please contact Netflix support at Netflix.com/help.
Hi, mbp0222 - The due date is correct, your payment due date will be at least 21 days after your statement date each month. You can also find the correct billing cycle (9/15 to 10/14) on your billing statement.
I can look into the charges for the premium channels for you. Please send me a private message verifying the first and last name of the account holder, and the street address associated with your services. To send a private message click on my name "ComcastChe", then click private message me.
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you
Likely an automated letter generated by an audit. It's happened to me three years running now. Comcast's Escallation Team tells me that CSRs can change the rental fee, but not the equipment code, which is supposed to be done by a different department. And apparently, this often isn't done, so the next audit automatically triggers "the letter". But then, I was told the same thing the past couple of times. I think something or someone is changing the equipment code back to Comcast owned. When you call, insist that this time the equipment code gets changed to customer owned.