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Hi gwelcome47! Below are the steps to manage/update your billing info online. Hopefully this helps.
How to Store Payment Methods in My Account
Note: If you have multiple payment options stored, you'll need to choose one as the primary method of payment.
Berman, I'm glad I was able to find promotional package pricing for you that suited your needs. Please feel free to reach back out should you need assistance with your account's billing and/or service in the future.
Hi lane1 -- Sorry to hear about your situation with this account. Unfortunately removing this item from your credit report isn't something we can help with. The agency was not correct about that. As we're not a credit bureau we don't have the ability to remove any credit items from your report. Your credit report updates to Paid In Full with 90 days of paying the account off. That account then remains as Satisfied Charge Off status on your report.
Hello, Telek. I just wanted to follow up on this and let you know our system reflects that the change we discussed yesterday has been successfully processed. Are all of your services working properly since we applied the change to your package?
84lion, I just sent you a private message regarding the correction I made to your account's billing and the credit adjustment I've applied for the modem rental charge you were assessed in error. You shouldn't see that modem rental charge reappear going forward. Please let me know if you need further assistance.
You're not looking at this clearly. It really has nothing to do with Comcast. If someone fraudulently uses your financial information -- you go after the thief, not the merchant. Since you typically don't have access to the resources to resolve the issue, you should have contacted your financial institution from the start and let them deal with it. You don't need to deal with Comcast at all. You should also pull your credit reports and make sure you aren't a victim of ID theft.
I submitted this information to Comcast via Facebook as well and they resolved my issue.
Thank you for your quick action and understanding. This makes me feel better about my service with you moving forward.
For the benefit of anyone having problems with Comcast, there are two useful ways to get some attention:
1. Contact Tom Karinshak, VP of customer service using this online form:
2. File a complaint with the FCC. You will get a response within 30 days:
I did both and was contacted by someone from Tom Karinshak's office as well as someone from Comcast who handles the FCC complaints.
The good news is that Comcast agreed to waive the ETF in my case. The bad news is how much effort it took to get a resolution. This issue should have been resolved easily, but with dogged perseverance, I prevailed.
The lesson learned - read your contract no matter what you were told.
dreied1, I've just finished applying the promotional package pricing we discussed to your account. Please keep me posted once you've completed your term agreement acceptance at the link I provided via private message.