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Hello dandolgin7, thank you for bringing this to our attention we do listen to customer feedback. Please click on this link and provide your feedback here so that it can be considered in the new remote design and software changes. We also have another remote for X1 that does not have voice control feature, I can't say that it is much lighter but it sounds like it will fit your needs better than the one you currently use. If you would like to swap the remote out I can get one shipped to you, or you can always stop by a local Comcast service center and pick one up there.
How can I turn off and on the words on the screen.a
Or here if you have X1 : http://customer.xfinity.com/help-and-support/cable-tv/x1-closed-captioning
Hello, melgram. Below, please find our Accessibility Support Center for Customers with Disabilities' contact information:
They should be able to assist you with an accessible remote.
Hello, Asaavy1 - We have several accessibility features with our X1 Platform system. The first one is the voice guidance feature or talking guide. It "speaks" what's on the screen and includes details such as program descriptions to help customers decide what to watch. Another great feature is our Voice Remote, just say the name of the movie or channel and with the voice guidance, it's easy to explore On Demand or Guide options. You can find more information here: https://www.xfinity.com/accessibility
Hi RememberJarreau. I can help with the subtitles/ closed captions issue.
Can you confirm you have tried to follow the steps for the below closed captions links?
Legacy (Older) boxes:
Please let me know if that does not fix the problem.
Hi VAK2, to turn off the "closed caption" feature please press the down arrow on your remote and then scroll to the left to "CC" and press the "OK" button. You can also go to menu and click on "settings" or the gear icon then scroll down to "Device settings" there you will find the "closed caption" option please click "OK" to turn it off.
Hi JodieNJ -- Thank you for bringing this closed captioning issue to our attention. Close captioning issues are handled by a dedicated team. You would want to contact them directly to report this issue. You can do so by email at Closed_Captioning@comcast.com, by phone at 1-800-266-2278, or fax at 215-286-4700.
As mentioned in our private messages, since the device you are discussing is not a Comcast product, if you are having difficulties with it performing correctly, you must contact the device manufacturer.
This is not a Comcast issue that we would be able to assist with, as the audio from the cable box is functioning correctly without the TV Ears.