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To stop robo calls:
To block up to 25 non robo calls;
You changed the website. Where do I text now from my home phone. Can't find it.
Log into your account and see if this link works for you: https://connect.xfinity.com/appsuite
TEXT will be the last selection in the menu bar
How do I get to my voice mail? I received no information when I signed up for the phone system and the message indicator is clicking away whenever I pick up the phone
Thanks so much for the guidance. If I have to call a tech, do I call ADT for service or Comcast? Either way, they both charge for the visit. I am annoyed that since July, 2015 when I switched to the X-1 platform, I have been paying monthly monitoring charges and no notifcation would have gone through to ADT in an emergency. Thats 6 months of PSEUDO-montoring, what a waste.
If it were me, I would call into each and find out which has the lowest sevice charge for the wiring issue... use that one.... Additionally, if you have a friend or know an elecrician, they can run a dedicated jack/phone line back to your DMARC and correctly hook it up so that the issue bypasses your internal wiring ( where the problem is probably located).
The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses). Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Please ensure your post is in the correct Forum to begin with. Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you. Comcast employees are identified with RED lettered User Names.
Thank you my caller id on tv no longer works as well it was working as of Saturday but noticed not today still cant access call logs on connect app or desktop can't set up forwarding on desktop as well. and when I log into my account on desktop or mobile app it only shows I have tv and internet under services.
Apologies for the issue that you described above. In reviewing your account, it appears that this issue was recently resolved. If that is not the case, please let me know. Thanks for your patience.
Does anybody know if the Nighthawk AC1900 Router is compatible with Comcast Voice ?
It is not an EMTA modem so it is not compatible. To see the list of approved retail devices for digital phone service, see this link: http://mydeviceinfo.comcast.net/
The Nighthawk is a router only and you must still have a Comcast approved data modem in order to use this router.
The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses). Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.
I was able to resolve this on my own by downloading the Xfinity Connect app to my Kindle and accessing Advanced Call Forwarding from there. Now that I have disabled Nomorobo I am able to access Advanced Call Forwarding from my computer again without the error message.
Got another tech coming out tomorrow. Talked to someone at Comcast & she suggested to tell the incoming tech to put an
amplifier on my line. My line has been the worse it's ever been these past few days. If it gets sorted out, I'll come back on
here & let you know what they did to solve the problem. It seems like packet loss is the issue but I'll wait to see what they say. Ugh!
I figured it out. I had to install the Xfinity Connect app on my cell phone and activate Voice2go. Then when I went back onto the computer and logged into Voice Prefernces again, the "Call Forwarding and Rings" section morphed into "Advanced Call Forwarding" after a few tense seconds. The odd thing is I never had to do that on the previous number. I never had that app when I set up Advanced Call Forwarding and Nomorobo on the old number.