New to the Community? Start here.
Have a Panasonic remote phone(KX-TGDA20) where I set the time. All is OK until I receive a call. Time is set off by a few minutes for each call. Using caller id from Comcast. Just noticed it on May 19th 2017.
I don't know if Comcast can make any adjustments to the CallerID timestamp, but from the user manual, when this occurs the Panasonic Manual states the following:
unable to remove msg on phone "voice mail msg via phone co" when there are no messages in my voice mail box?? My CID lists last call was from COMCAST who did not leave a msg. Chat support could not fix and refered to tech experts or something who would contact in 12 to 24 hours, which they have not done! Have to put phone in drawer as blinking voice mail alert light wont keep me awake.
See this Topic which is "pinned" at the top of this forum: http://forums.xfinity.com/t5/Home-Phone-Features/Voicemail-messages-indicator-always-on/m-p/2903148#...
Hi gardenman. I can understand your frustration with the service not working. I can assist you with your disconnecting phone service. I have reviewed your account and I am seeing a signal issue that appears to be the cause of your drops. In this case, we usually like to schedule a technician visit to repair/correct the signal. I can get this schedule for you if you send me a private message with your full name, account number, and service address.
I received your PM timstack, and I was able to locate their account. I reviewed the Voice 2go provisioning in the switch and our back end, everything is set correctly for Voice 2go and Advanced Call Forwarding to function properly. (You can test this by downloading the XFINITY Connect App and logging in using your parents credentials and making a test phone call to prove the provisioning is set correctly.) The Nomorobo not working does not appear to be on the Comcast side. You will need to contact Nomorobo for further support on this feature and to verify the pilot number they have provided you.
Hello rclassen, I can help you out with your caller ID questions. You can block your outbound caller ID by dialing *67 before dialing the number. You can learn more about calling features with your XFINITY Voice service here: https://www.xfinity.com/support/phone/phone-quick-reference-guide/
If you are looking to change the name name that is shown to another name, the caller ID name must reflect the name on your Comcast account.
We also have the ability to block your outbound caller ID permanently if you would like. This would make all of your outbound call ID come up as "Private", every time.
Hi apobull100, I see ComcastShane was helping on this, and I'd be happy to help you with the Call Forwarding not working. If you are looking to forward all your calls (without simultaneously ringing your home phone) to your cell phone, you are going to want to use the call forwarding feature by dialing *72 from your home phone. See https://www.xfinity.com/support/phone/phone-quick-reference-guide/
If you are wanting the use the app or online portal, you are using what we call "Advanced Call Forwarding" which will simultaneously ring your your home phone, Nomorobo, and your cell phone if have this listed. In which case, you are going to need to mark which phone number you want to ring in order for the calls to ring when your home number is dialed.
I can reset your Advanced Call Forwarding provision if you would like this cleared up, to do that, please send me a private message with your home phone number, username, and service address please.