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Hi gardenman. I can understand your frustration with the service not working. I can assist you with your disconnecting phone service. I have reviewed your account and I am seeing a signal issue that appears to be the cause of your drops. In this case, we usually like to schedule a technician visit to repair/correct the signal. I can get this schedule for you if you send me a private message with your full name, account number, and service address.
I received your PM timstack, and I was able to locate their account. I reviewed the Voice 2go provisioning in the switch and our back end, everything is set correctly for Voice 2go and Advanced Call Forwarding to function properly. (You can test this by downloading the XFINITY Connect App and logging in using your parents credentials and making a test phone call to prove the provisioning is set correctly.) The Nomorobo not working does not appear to be on the Comcast side. You will need to contact Nomorobo for further support on this feature and to verify the pilot number they have provided you.
Hello rclassen, I can help you out with your caller ID questions. You can block your outbound caller ID by dialing *67 before dialing the number. You can learn more about calling features with your XFINITY Voice service here: https://www.xfinity.com/support/phone/phone-quick-reference-guide/
If you are looking to change the name name that is shown to another name, the caller ID name must reflect the name on your Comcast account.
We also have the ability to block your outbound caller ID permanently if you would like. This would make all of your outbound call ID come up as "Private", every time.
Hi apobull100, I see ComcastShane was helping on this, and I'd be happy to help you with the Call Forwarding not working. If you are looking to forward all your calls (without simultaneously ringing your home phone) to your cell phone, you are going to want to use the call forwarding feature by dialing *72 from your home phone. See https://www.xfinity.com/support/phone/phone-quick-reference-guide/
If you are wanting the use the app or online portal, you are using what we call "Advanced Call Forwarding" which will simultaneously ring your your home phone, Nomorobo, and your cell phone if have this listed. In which case, you are going to need to mark which phone number you want to ring in order for the calls to ring when your home number is dialed.
I can reset your Advanced Call Forwarding provision if you would like this cleared up, to do that, please send me a private message with your home phone number, username, and service address please.
Hello richphilly, I have reviewed your account and I've sent the refresh down to your phone service to clear the stutter tone and Message Waiting Indicator on your phone. Please let me know if this has cleared for you?
3. Click on "Voice"
4. Click on "Message Wait Indicator"
5. Click on "Refresh" a couple of times.
Check your phone - the stutter dial tone should be gone. This is what the message waiting indicator on your phone monitors.