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I figured it out. I had to install the Xfinity Connect app on my cell phone and activate Voice2go. Then when I went back onto the computer and logged into Voice Prefernces again, the "Call Forwarding and Rings" section morphed into "Advanced Call Forwarding" after a few tense seconds. The odd thing is I never had to do that on the previous number. I never had that app when I set up Advanced Call Forwarding and Nomorobo on the old number.
An Advanced Support Representative took measures that solved this problem
Phantom voice mails: For the past 3 weeks, during the overnight hours, I've received phantom voice mails triggering the flashing phone response. I have cleared them by calling my vm, leaving a test message and then deleting the message. The problem repeats each subsequent overnight. I then researched this problem on the forum and have refreshed the message waiting indicator using the web based voice preferences. The problem still repeats. This morning, after refreshing once again, the problem repeated about 45 minutes ago.
How can this problem with phantom voice mails be permanently solved?
Please note that I am being assisted on this matter via ComcastCares twitter
The measures taken by an Advanced Support Representative have solved this problem
Have a Panasonic remote phone(KX-TGDA20) where I set the time. All is OK until I receive a call. Time is set off by a few minutes for each call. Using caller id from Comcast. Just noticed it on May 19th 2017.
I don't know if Comcast can make any adjustments to the CallerID timestamp, but from the user manual, when this occurs the Panasonic Manual states the following:
unable to remove msg on phone "voice mail msg via phone co" when there are no messages in my voice mail box?? My CID lists last call was from COMCAST who did not leave a msg. Chat support could not fix and refered to tech experts or something who would contact in 12 to 24 hours, which they have not done! Have to put phone in drawer as blinking voice mail alert light wont keep me awake.
See this Topic which is "pinned" at the top of this forum: http://forums.xfinity.com/t5/Home-Phone-Features/Voicemail-messages-indicator-always-on/m-p/2903148#...
Hi gardenman. I can understand your frustration with the service not working. I can assist you with your disconnecting phone service. I have reviewed your account and I am seeing a signal issue that appears to be the cause of your drops. In this case, we usually like to schedule a technician visit to repair/correct the signal. I can get this schedule for you if you send me a private message with your full name, account number, and service address.
I received your PM timstack, and I was able to locate their account. I reviewed the Voice 2go provisioning in the switch and our back end, everything is set correctly for Voice 2go and Advanced Call Forwarding to function properly. (You can test this by downloading the XFINITY Connect App and logging in using your parents credentials and making a test phone call to prove the provisioning is set correctly.) The Nomorobo not working does not appear to be on the Comcast side. You will need to contact Nomorobo for further support on this feature and to verify the pilot number they have provided you.
Hello rclassen, I can help you out with your caller ID questions. You can block your outbound caller ID by dialing *67 before dialing the number. You can learn more about calling features with your XFINITY Voice service here: https://www.xfinity.com/support/phone/phone-quick-reference-guide/
If you are looking to change the name name that is shown to another name, the caller ID name must reflect the name on your Comcast account.
We also have the ability to block your outbound caller ID permanently if you would like. This would make all of your outbound call ID come up as "Private", every time.