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I am trying to find out how to completely uninstall McAfee and install Norton Security Suite. I did not know that Comcast or Xfinity or both had changed their virus protection from McAfee to Norton Security Suite until I saw the Norton icon on my homepage. I compared and wanted to try the Norton but I cannot find out for sure how this is done. I read online where you have to completely uninstall McAfee so I guess I can't just go in and uninstall the program because I have heard that this does not completely uninstall the McAfee program. I contacted Xfinity through the internet chat and was given the link to where you go to install Norton but was not explained how to completely unistall McAfee. Can someone please help?
The following link provdes instructions for the initial installation of Norton Security Suite provided by Comcast. Following the links on the Kasperky site will provide th too and instructions for completely uninstalling your current McAfee using their MCPR Tool. As you have seen it is necessary to completely remove any previous Antivirus program prior to installing Norton.
Please let us know how things go and if you have ay more questions - we're here to help.
When trying to install Norton, I am asked to sign in. I have tried my Comcast username and it does not work. I tried logging into the Xfinity site and it works. Any help?
Since yuo are posting in this forum, you are logged in. You must also be using your residential modem, which I imagine you are.
Please naviagte to:
Select the Get Norton Security Suite button and follow the instructions.
Complete initial installation is covered in the following NSS FAQ:
Please let us know how things go.
I saw this same issue on the actual Norton forum website and there has been no responses...I experienced the same issue twice...I have had a pop up indicating Norton Safe Web Extension for Safari is ready to install. I have this extension installed already. Would this be a possible scam. Thus far no expert from Norton has responded and I can't seem to find any other forum addressing this.
I received the following email. I want to know if it's not a scam:
Dear XFINITY Customer,
We have recently upgraded our website and as part of the upgrade you are required to update your email account on our new platform. If you registered previously on our old site, you will need to re-update your email and payment details on our new website. This update is mandatory for all our customers.
Failure to complete the update within the next 48 hours might lead to a permanent suspension of your email account activities.
jgfruge2 wrote: I received the following email. I want to know if it's not a scam: ...
If you check your email with Comcast's Xfinity Connect webmail, always look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity (see https://www.xfinity.com/support/articles/comcast-verified-email).
Please see Comcast Email Phish or Legit? How to Tell (and rules for posting) for more information about scam emails. The article is somewhat out of date, but still useful.
I saw that fraud and phishing emails that use a Comcast account can be submitted to them. I have one such email sent to me. How can I send it to them?
will Norton security work on my iPad?
Comcast only has free AV software for desktop and laptop computers. For mobile devices (phones and tablets) they offer "Norton Mobile Security" for $20/yr. See http://constantguard.comcast.net/products-and-services/. The App and Play stores have many AV apps available, some of which are free.
I have Windows 10 Home on a 64 bit Lenovo computer and use Windows Edge, Firefox (default browser), Chrome (rarely). I have Comcast Norton. I can get a pop up that says send message, but get nothing else but a web page that says private messages with nothing listed underneath. Is something wrong with my computer? I am an infrequent poster.
Sorry for the inconvenience you have experienced with private messaging on our forum. I ensure that we have all private messaging settings turned on for your account. Can you please clear your cache and cookies and try reloading the forum? Do you see private messaging enabled now?
If not please let us know we will happily investigate this further for you. Thanks again for your patience.
Last year, I tried installing Constant Guard with no success. I ended up paying a subscription fee which has now expired, so here I am again to try. The issue was finding the 25 character activation code. It wouldn't take the 13 digit pin. The downloaded and installed program says Norton Security Suite, with the CG Xfinity emblem in the upper right hand side. After hours on the phone with both Comcast and Norton, as well as their remote access, I was told there was nothing more they could do. I've followed every remedy available here on the forum and elsewhere. There is no file in...
"In Windows 10/8/7/Vista: C:\Users\Users Name\My Documents\Symantec\Norton Security_PIN.txt
In Windows XP: C:\Documents and Settings\\My Documents\Symantec\Norton Security_PIN.txt"
...or elsewhere. I've removed and reinstalled Constant Guard a dozen+ times, including the use of the Norton Removal Tool and manually removing Norton from the registry. Both alone, and under instruction from Norton. ProgramData folders have been deleted. I've tried downloading it signed into my account, signed out, making new accounts, etc. Yes, I am a residential Comcast customer for many years. I have followed every step, as have the remote access folks.
Anyone have an idea and how to get Constant Guard activated? I am at a a loss.
Repeated all the above steps (a dozen+ times later), but tried downloading through a fresh install of Chrome, logged out of all Comcast accounts. Everything works now, never even asked for an activation key. Not sure how or why, but I'm all good now.
I frequently get pop-up warnings from McAfee that your site is not safe when I try to access the channel listings -- I got another one just now, in fact. So whatever you have on the channel-listings pages that's scaring McAfee, would you please take them off?