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Sorry for the inconvenience that you have experienced. I have verified that you should have no issue sending or receiving private messages via the forum. If you are still having difficulty please post here with any error messages and your browser information.
Normally Norton support can fix your situation, as they have attempted.
You can contact Norton support for NSS at Norton.com/comcast, start a chat support session, report the issue. Please use the CHAT option on the right hand side of the following link. Be sure to ask them to check their data base and see if you are shown as Comcast customer - if you are not in the data base as a customer, all the uninstalls/reinstalls in the world will not permit Norton to comtinue running.
Let us know if this helps.
You can have a look at the following if you desire to try to unnistall/reinstall on your own:
Please let us know how things go.
First of all here is some information aboutt the Comcst Customer Secuirty Assurance tem:
The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected PCs (commonly referred to as "bots"), online fraud and other security issues.
Normal business hours (6:00 am to 2:00 am EST, 7 days a week)
1 - 888-565-4329
My comments in your situation would be that even though you were at work, others were connected to your internet connection when the infringement occurred. Thus you as the Primary user of that connection would receive the notification.
You can call the Assurance Team at the number listed above and discuss this with them.
Here is the resolution:
After spending 7 hours with Comcast Support and Norton Support, I finally was able to reach someone at Norton (Symantec Corporation) that understood the problem.
The bottom line, as confirmed by Norton, the current version of the MAC software offered by Comcast does not work on MAC. Thats a fact. Norton (Symantec Corp) Acknoledged it. The software wont install, and if you are able to use the old version and then upgrade to the current version, there are nothing but problems.
The fix is not to use the software provided by Comcast because it doesn't work and it doesn't install.
You have to use the software provided by Norton here - https://norton.com/comcastmac7
It uses a totally different installer and was written totally different so it actually installs and works on MacOS Sierra and El Capitan.
Here is the procedure proviided to me by Symantec Technical Support:
(1) Do not download the Norton Internet Security for MAC software at https://constantguard.xfinity.com/products-and-services/norton-internet-security/ because it doesnt work and has not worked since it was released. Don't use that. Its not compatable with MacOS. It won't install or run properly.
(2) Download Norton Internet Security here - https://norton.com/comcastmac7
(3) Unzip the file.
(4) Click the Install Norton.app
(5) Let it download and install, reboot as prompted by the installer.
(6) if prompted after the installation completes, go to https://constantguard.xfinity.com/products-and-services/norton-internet-security/ and click on the Mac icon and request the install code or partner code. Copy the code, and insert it into the Norton provided app that you installed from step 3.
(7) After it is installed, make sure you choose to immediately download all applications updates via live update. Failure to do this will leave the software in an incompatable state that causes problems with your MacOS system. The version # after the update should be 7.4.3 as viewable in the "About Norton Internet Security" area of the application.
This Symantec build thats currenly only obtainable at https://norton.com/comcastmac7 fixes two problems: (1) It fixes the install problem and (2) it also fixes the crashing/starting/glitching problem that the version currently being served up by comcast casues.
Comcast ultimately must replace the version they are serving up to customers with the version listed in step # 2 above.
That simple resolution shown above should be something that EVERY SINGLE COMCAST AND SYMANTEC SUPPORT REP SHOULD HAVE IMMEDIATELY ACCESSIBLE.
Sadly, it took me 7 hours across 20+ phone calls and support chat sessions between Comcast and Symantec to obtain that basic corrective fix, because nobody that works at Comcast or Symantec have a clue as to what they are doing and nobody knows or understands basic computer technology, as evidenced by the technicians walking down all kinds of nonsenseical patheways that are immediately obvious to me that those are not going to bring us any closer to solving the problem.
I only got this fix because I was insanely persistant and got lucky to finally get a symantec rep (after 7+ hours mind you) who actually knew something about the symantec software they are supposed to support.
Please ensure you are using a Windows Account that has Administrator privileges, you are logged into your primary Comcast Account and using your residential modem to connect to the Internet.
Please try to run the following tool.
Step 5 should provide the Remove option which you should use. Once you have removed the program and restarted - go to the following link to reinstall:
Please let us know how this works for you.
For some reason, after a 3rd or 4th restart, everything started working the way that I expected it to do-Norton is now installed, no error messages, all thumbs up for the security features, all current. Not sure which click did the trick but it now seems to be working properly. Thanks for your assistance.
Ok so iI found my NSS pin from the comcast website and I did a re-install. It says my product was activated and now im updating NSS. Will reply when everything seems ok.
1 more question: How many PCs can I put NSS on as a customer? Can I use the same Pin comcast gave me?
trevino54 wrote: ... 844-482-6747 its a scam..all Comcast # 800 ...
According to the message posted by employee ComcastAndrew at http://forums.xfinity.com/t5/Customer-Service/Voicemail-from-844-482-6747-claims-to-be-from-Comcast-..., 844-482-6747 is legitimate and safe to call.
Receiving a call from that number is another matter, since scammers can spoof their caller ID to make it look like they are calling from Comcast when they are actually not.