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Hi LC_ and welcome to the forums,
First of all see the following link for a possible solution and be sure to tell them you are a Comcast Customer.
How does this happen? Since Comcast controls the license for your Norton, they periodically run a check to verify thagt you are still a customer. Sometimes tis verification causes glitch between Norton's and Comcast's customer data base, in which case a call to Norton Support can clear this up.
Please let us know how things go.
Mystery solved ...
I have multiple accounts on my Win 7 PC, including an Admin and a non-Admin account for myself.
As a security measure, I always log into Windows on my non-Admin account and simply run any software requiring Admin rights by selecting Run As Admin from the context menu. In all cases, this is effectively the same as running an app from the Admin account. I just now opened the Admin account and checked NSS - ALL options in Settings are enabled there.
Thinking about it made me realize that NSS is loaded when I log in. So if I've logged in as a guest (non-Admin) those restricted privileges carry through to NSS, even though I later attempt to run in this context as an Admin. (This follows the Windows ACL model, most restrictive permissions apply.) In this case - the log in as Admin option makes no sense as NSS is already running with non-Admin rights ...
(Worst of all, now thinking more about, I do think I've had this issue before [with the same realization]) - Growing old is great, considering the alternative, but I'm afraid I will soon be making new friends every day with everyone I already know.
Again, many thanks for your advice.
Boy is my face red. I just realized that the computer I checked to see if I could get my Xfinity/Norton Security Suite activated was my desktop on which I hadn't made the conversion from my Norton retail subscription to the free Norton from Xfinity. So please ignore my last post, I guess I forgot that I have two computers. The rest of the story is that today I went on my laptop, the computer that I was having the trouble with getting Norton to activate. I was able to activate Norton without a problem. My guess is that when I was trying to get Norton to actvate the other day there must have been a problem with the Norton server communications, bottom line, problem solved.
Please see the follwing info and contact Norton Support as outlined. Be sure to tell them you are a Comcst customer and what has been happening.
I am not a MAC user, so this may not work - or even apply to your situation, but it certainly sounds like you may need to clean all Norton/Symantec from that air book that is giving you problems and the following mentions Beta copies.
Let is know if any help.