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Repeated all the above steps (a dozen+ times later), but tried downloading through a fresh install of Chrome, logged out of all Comcast accounts. Everything works now, never even asked for an activation key. Not sure how or why, but I'm all good now.
Hi, NicoleF. I've reviewed the confirmation email you received for your order and this charge was listed under One-Time Charges as well as included in the Estimated Total section. Please let me know if you have any additional questions or concerns regarding your account.
Sunday morning update. Rather than utilize the power inserter in the guest room I provided a power source of 115 volts by snaking a small computer cord to the outside corner of the house near the amplifier. Plugged it in to outlet in bedroom. I installed a dual outlet in a housing and attached it to the wooden stake I previously used to mount the amplifier off the ground. Plugged in the amplifier power adapter and connected it to the “power in” on the amp. I moved the previous power source (the cable line into the guest room) from the amp and put it on the last available output of the amp to provide signal to the dta. It then successfully synced up and the tv works now. I am not too happy with the dta signal quality on a nice HD TV but... That’s something to work on later. Only better signal would be another X1 box or a Comcast HD box.
Thanks Andrew. Problem solved.
most phone apps will run on iPad but to find them just search for 'xfinity' first. then in upper left corner select pull down 'ipad only' menu and change to iphone only. then you will see and can install the iphone version of the app on the ipad.
The charges for the months that I didn't get internet due to drop not being buried have been waived.
Again, since no one answered here since I first posted this thread in August, I had to call many times myself for this.
According to the phone/chat support, they can only waive a maximum of $20 once.
Overall, I am satisfied with the Billing Support Team in this regard, because never a time did they hestiate or were they being unwilling to do so once it was made clear to them that the issue that you have was beyond you. In my case, it was beyond me because the outside cable/drop was not buried or hooked up at all.
Hello, HC7 - I checked your account, the SIK has been shipped and I sent you a tracking number in a private message. There is no professional install scheduled for your address today but there is a Special Request to Make Tap Hot. That basically means that a field tech is going to stop by your house and work outside to activate your services. You don't have to be home at that time.
Ah, OK. It sounds like you have the max amount of rings before voicemail (longest waiting time is 30 seconds). Let's see if we can adjust that. Please send me your full name, account address and account number via private message.