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Hello Midnightsalty20, I can look into some offers for you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you
Hi mfagan13, thank you for working with us via private message and glad that after transferring the modem from our inventory to your account corrected you speed issue. If you have any questions in the future please let us know.
Hi Ken, I have an update (finally). Spoke with Comcast Community cust svc (855-307-4896) and they were able to sort this fiasco out, as least until I can verify through my billing statement.
I've learned that under Comcast bulk agreements, the HD Tech Fee is known as "Landlord Tech Fee". Apparently this was the crucial piece of info that took this summer to figure out. Svc rep was able to wipe the HD Tech Fee from my billing by inputting the code for the Landlord Tech Fee (?). Regardless, the exception was recorded on my account and he stated I should no longer pay this fee anymore.
If anything could come from this experiece, I just ask of Comcast to add transparency to their billing. Information disclosure would go along way in helping customers and vendor communicate.
Hi darkdays, the information that (fpirelli) shared is correct. Your due date is solely dependent on your start date. If you get a new account then the due date will change unless you start the new service on the same day of the month that you started the old account on. For more information on understanding your bill please click on this link.