xfi pods are not working and are not showing in my account. When I 1st got them they worked great. Now not working at all.
Seems after the outage last week everything was going haywire. Have 2 cameras out front that now don't work. All others do.
New modem was installed. That has gone off a few times on its own & my tv has gone off on its own as well.
The tech got the pods up & running. When the 1st tech came he changed the router/modem. Thoght this would fix the probelm. Didn't. Next tech came Saturday & tried a few options. Nothing worked. He finally switched out that modem/router to the newest one & this fixed the problem. Pods are now up & running as I stated. I did need to re-pair the camera. And this worked as well.
Don't know what happened to the pods!!! We did have a major outage along the east coast and after this the pods stopped working.
I have been trying for hours to find a resolution to this, and so far, I've had no luck.
I have tried to access the streaming app on multiple devices and through multiple browsers and I've had no luck. I am asked for my login information and it's accepted, but then I get some kind of error message and the app goes no further. I can't even get off the initial "Get Started" screen.
These are the error messages I keep getting:
PC (through Chrome and Explorer) -
"Sorry, we're having some trouble Xfinity Stream is not available at the moment. Please try back soon. (Error ftde.provision.11005)"
Samsung Galaxy 7 Edge -
"Something's not right here. We are having trouble adding this device to your account. Please give us a call at 1-800-XFINITY and mention error 3329.11005."
"Back Office Provision Error Failed to provision account through AccountProvisioningWebService"
I have talked to at least 3 people in each of Tier 1, Tier 2 and Tier 3 customer support and noone has been able to fix the problem or even explain to me what the problem is. I'm starting to get very frustrated and I would really like a resolution here. Has anyone else seen these kinds of errors before and, if so, were they able to get them resolved? I appreciate any info you've got that you could share. Thanks very much.
freshness28 -- I received word from our support team that they found the issue. There was a provisioning error with your username that was preventing the App from working correctly. They are getting this resolved.
ccarra -- It is possible this is the same issue with your App access. Please contact us via PM or by phone to provide your account information (name, account number, and username) so that we can get this resolved for you.
I keep getting the message: Your email account email@example.com was disabled due to invalid credentials. Please edit the account and enter correct credentials to enable it again. This is a secondary email address that is shown under my account with no Inbox, drafts, etc folders in it. I have spoken unsuccessfully to several customer service reps but have not been able to resolve this issue. If we sign in separately to the secondary account, we can get in, but not when signed in to our primary account. This pop up message is very annoying when trying to deal with emails. Is there a way to speak to the company that oversees the email accounts? We are a former Comcast customer (of over 35 years). I have gone into My Account, Users, (Unrestricted Secondary) the problem account, but every time we do that we are asked to change the password and add current password. No matter how many times we've done that it still doesn't work when in Primary account sign in.
How do I download and use an app for Xfinity TV on Microsoft 10?
As stated above, my cable box has been stuck on the screen "Welcome, Connection to your enterntainment experience" with the three dots for about an hour. Been through the whole unplug the power, check the cables, send a signal business and nothing has changed. Really don't want to wait a week for the tech to come out so any help is appreciated!
Turns out that the specific COAX outlet I was trying to use wasn't turned on in my apartment or something. Sorry, I don't know the technical terms, but once I was FINALLY able to schedule a technician to come out he was able to fix it pretty quickly.
A BLACK LINE COVERS TEXT. Why?
A BLACK LINE COVERS TEXT. Why?
Comcast is using new Forum system.
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It's a known bug they are working on.