New to the Community? Start here.
From ComcastJohn (in another thread. And I *DID* search pefore posting originally.) This workaround has allowed my wife to access the system remotely, logging in with my credentials.
"I believe you are attempting to login with a user account that is not assigned to your Xfinity Home account. Currently, you may only use one user account for your Home Security system. We are developing a way to support multiple users from the same household and we will be adding that ability soon. In the meantime, you will need to login with the original user associated with Xfinity Home."
Ok, so lets try this: *WHEN* the ability to log in with a user accound that is from the same household as the Home Account holder is, how will we know?
The way that QOS is implemented is different for various models. Suggest that you pick a model and research the manual for the particular implementation and whether or not it meets your needs.
For reference, here is an example of Netgear's feature;
Here is some more general info;
Take your equipment to your local Comcast service center. They will cancel your service and give you a receipt for the equipment. Find a Customer Service Center or XFINITY Store Location near you.
You can also drop the equipment off at The UPS Store. They will pack and ship your equipment for you free of charge. They will also give you a receipt for the equipment. Visit www.theupsstore.com to find The UPS Store locations near you. If you choose this method, you should still call Comcast and cancel your service. 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)
it's the public hotspot coming from my gateway device
So just to be clear, it is the *public* hotspot that is broadcasted from your gateway and not your own *private* WiFi home network broadcast / SSID ?
Look here for their "Approved Devices";
Look here if you decide to go with a separate cable modem and a separate router. An excellent site for research !;
The downstream power levels are low / marginal too. All 4 upstream channels are now too high. Some stuff that you can try;
The upstream power is borderline / too high and may be intermittently fluctuating even higher out of spec. That can cause random disconnects, spontaneous re-booting of the modem, and speed and latency problems.
In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.
Anyone know why videos only give audio, but not visual on the website?
Try and Disable any AdBlocking apps/extensions within the browser, close the browser and reopen in a fresh session and see if that helps.